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The Sixt experience is by far the best I've had with any rental car agency. They are responsive, extremenly efficient, and their cars are beautiful.

Car was in a perfect condition. Service was very nice.

Lots of hidden fees. Disrespectful at pickup.

I made the mistake of booking our car with Hertz in downtown Geneva, instead of at the airport. After finding our way to the correct office, checking in/picking up the car was a breeze. We arranged to leave the car at the airport, which worked out well. I had read some reviews about some people’s bad experiences, but there was nothing negative about our experience.

the car i booked was totally different that a car they gave me

We dropped the car off within the contract period. They not only charged us an extra day, but they also sent us a photo of damage to the car that they want to charge us for. The photo was taken almost 24 hours after we dropped off the car. I have now asked them three times to provide me with their records of when the car was returned to their possession, and they are refusing to answer that question. So instead I am forced to dispute the charge through my credit card company.

Easy pick up. Good car. No fuss or trouble,

When returning the vehicle, the agent found two speck-of-dust-sized chips on the windshield. I'm almost certain these would have been there when I picked it up given I never would have seen these without the special flashlight he was using for his own inspection. Now I am being charged $3000 after having been extra careful with the car. Filing insurance using my own credit card benefits so should not be an issue - but overall a terrible experience with drop-off, leaving me feeling cheated.

Warning - this company is fraudulent. During my rental, I hit a small animal which caused small damage to a plastic part on the car. This required replacing the plastic component, something that was billed at 700 CHF. This is fine, and fully my responsibility. However, on top of this, they took the opportunity to also repair a ton of scratches at various places on the car, that had been caused prior to my rental. Even though Alamo acknowledges that the scratches were present beforehand, they still charged me for the paint job of 900 CHF. I have contacted them on multiple occasions to get this reimbursed, and their "damage team" will get back to me "in one week". It is now almost two months. I have disputed the charge with my credit card company, hopefully Alamo will now take their responsibility and behave like decent human beings in a civilized country.