It is not acceptable that the LLC running the operation has only one person for literally dozens of people. As a result there were people spending more than 2 hours in line in a room with no chairs to pick up their reserved rental. We were all stuck there to get the rental that we had reserved to be able to continue on with vacation or business. I will avoid returning there if I can, just for that total disregard for customers. On top of that, I returned the car on the next day just 45 min late and I was charged 75% of my rate, no mercy from the office manager Fernando . Very unforgiving, I will never return to that office, I doubt I will rent with AVIS again.