Allegiant Travel Company
ATTN: Customer Relations
8360 S Durango Drive
Las Vegas, NV 89113
You can find Allegiant Air on several of the most popular social media websites:
Allegiant recommends that you arrive at the airport at least two hours before the scheduled departure. You need to be checked in no less than 45 minutes before the scheduled departure, but you need to be at the gate at least 45 minutes in advance if you've already pre-purchased your seat assignment to make sure you get it.
You also have the option of checking in online if you've already pre-purchased your seat. It's available between 24 hours and one hour before the flight is scheduled to depart.
Each passenger is allowed to have one personal item, such as a handbag, laptop or briefcase, with dimensions not to exceed 15 inches in height by 16 inches in width by 7 inches in depth; measurements must include any handles, wheels or other components, and the item must fit beneath the seat directly in front of the passenger. Each passenger may also bring a carry-on bag capable of fitting inside the overhead bin and weighing nor more than 25 pounds. Dimensions for the carry-on bag cannot exceed 14 inches in height, 22 inches in width and nine inches in depth.
Checked bags cannot exceed a total of 80 inches when the length, width and depth are added together. Handles and wheels must be included in these measurements. Larger-sized bags may be subject to an oversized luggage fee. Bags weighing more than 40 pounds are subject to an excess weight fee, and no bags can weigh more than 100 pounds. Baggage to be checked must be delivered to the Allegiant ticket counter at least 60 minutes prior to departure.
Except for the personal item, all bags -- whether checked or carried on -- are charged a fee per flight segment that is based on the type, weight and whether the fee is paid in advance or at the airport. If paid at the airport, checked bag fees cost between $50 and $75 per item, each way. Prepaid fees range from approximately $15 to $35, with the maximum increasing to $43 in August 2014. Carry-on fees currently range between $10 and $25, depending on airport.
Some additional items are also allowed to be carried on at no additional charge. These include a diaper bag, jacket or coat, umbrella, book or magazine, one bag or box of duty-free merchandise, food for in-flight consumption and assistive or mobility aids, such as strollers, canes, wheelchairs, crutches and walkers.
Sports equipment can be checked, but no passenger can have more than five bags and no bag can exceed 100 pounds. Normal checked-bag fees apply, and oversized or overweight fees may also apply. Each piece of equipment is considered as one checked bag. Passengers should verify whether a particular item is acceptable, but typically, the following items are permissible if enclosed in an acceptable container:
• Hockey stick and/or equipment
• Hard-sided golf bags containing clubs and related items
• Bowling bag with shoes and ball
• Fishing rod and tackle box
• Archery equipment
• Rifles, shotguns and handguns if unloaded and enclosed in an acceptable hard-sided, locked case
• Snow or water skiing equipment
• Scuba gear, including empty air tanks
No information available.
All aircraft operated by Allegiant are configured for coach seating. Passengers may allow Allegiant to make seat assignments, or they may pay a nominal fee to select their own seating assignment. The exit rows provide more leg room, but passengers must meet the federal requirements for these seats, such as the physical ability to open the emergency door.
There is no additional fee if Allegiant assigns seating. Passengers who choose to select a seat at the time reservations are made will be charged up to $80 per person.
Allegiant has a nonrefundable ticket policy, as it does not overbook flights. However, reservations can be changed or cancelled under certain conditions.
• If departure date is more than 168 hours (one week) away, reservations can be cancelled or changed, subject to a fee.
• If TripFlex was purchased with the ticket, changes and cancellations can be made up to one hour prior to departure at no cost.
• If purchase was made less than 24 hours prior to cancellation, and cancellation occurs more than 168 hours prior to scheduled departure, no fees are assessed and purchasers can receive a full refund.
In the first two situations, the refund, less any applicable fees, is in the form of a non-transferable voucher for future Allegiant Air flights.
Customers can log in to their online account at www.allegiantair.com to make changes or cancellations. Changes and cancellations may also be made over the phone by contacting Allegiant's Customer Care department at 1-702-505-8888. Fees apply, but vary by change type.
Children aged 14 days to two years may travel at no charge if held in an adult's lap. However, if seated in a car seat, they will need their own seat purchased. All children older than two must have their own seat. The minimum age for unaccompanied children is 14. Children 13 and younger must be accompanied by an adult 14 years of age or older.
Pets are permitted in the cabin as long as they are contained in an approved carrier that will fit under the seat. The fee is $100 per carrier, per flight, and no more than two animals can share a carrier.
Allegiant sells a variety of beverages, sandwiches and snacks on board many flights. Prices range from approximately $2 to $13, depending on the item. Payment must be made via an acceptable debit or credit card, and flight attendants cannot accept cash for purchases.
Check out the airline’s menu before you fly so you can decide if you need to bring any extras. A full snack menu is available at the airline's website.
Founded in 1997 and based in Las Vegas, Allegiant Air is a subsidiary of Allegiant Travel Company, a publicly traded corporation that also offers other travel-related services, such as hotel reservations and tickets to attractions. Allegiant Air operates flights between small cities and popular tourist destinations. Its fleet consists of six Boeing 757-200s, 57 MD-80s and nine Airbus A319 aircraft.
Areas Served by Allegiant: Allegiant's main hubs are Las Vegas McCarran International Airport and Bellingham International Airport. Other bases of operation are:
• Punta Gorda Airport
• Los Angeles International Airport
• Fort Lauderdale-Hollywood International Airport
• Orland-Sanford International Airport
• Oakland International Airport
• St. Petersburg-Clearwater International Airport
• Phoenix-Mesa Gateway Airport
The most popular leisure destinations for travelers choosing Allegiant Air include:
• Myrtle Beach, SC
• Las Vegas, NV
• Fort Lauderdale, FL
• Maui, HI
• Los Angeles, CA
• Tampa Bay/St. Petersburg, FL
• Phoenix/Mesa, AZ
• Fort Myers/Punta Gorda, FL
• Honolulu, HI
• Palm Springs, CA
• San Diego, CA
• San Francisco/Oakland, Ca
• Orlando/Sanford, FL
Allegiant does not operate flights to and from all cities they serve. Some routes are seasonal, and others may operate less frequently than others. By schedule flights to destinations when the demand is greater, Allegiant can operate more efficiently and thus keep ticket prices lower.
Although Allegiant is continually adding service to new cities, the airline currently serves the following U.S. locations in addition to those listed as destinations or operations bases:
Northwest Arkansas (XNA)
• New Hampshire
• New York
• North Carolina
• North Dakota
• South Carolina
• South Dakota
• West Virginia
Frequently Asked Questions:
• What is Allegiant Airlines' phone number?
The phone number for customer service is 702-505-8888. Live chat is also offered on the Allegiant website.
• Where can I find the Allegiant Air route map?
The route map can be found at https://www2.allegiantair.com/interactive-routemap.
• What is the Allegiant Air check in policy?
Passengers can check-in online beginning 24 hours prior to the flight's departure and print their own boarding passes. They can also download iPhone or Android app, Allegiant2Go, if they wish to manage their travel, including check-in, from their cell phone, but this option is not available at all airports. Alternatively, passengers can check in at the airport by going to the Allegiant ticket counter and presenting their state or federal issued photo ID and confirmation number. All passengers must complete check-in at least 60 minutes prior to scheduled departure time.
• What does Allegiant charge fees for?
To offer the lowest fares possible, Allegiant offers many services as optional, fee-based services. A list of various fees can be found at http://www2.allegiantair.com/popup/optional-services-fees.
• Does Allegiant Air charge for a carry on?
One personal item, such as a purse or briefcase, is allowed per passenger at no additional cost. Each passenger can also bring one carry-on bag, but a fee is charged. More information about fees is available at http://www2.allegiantair.com/popup/optional-services-fees.