For international flights, Air New Zealand requires you to check in two hours before the departure of your flight. Check-in for domestic flights is at least 30 minutes.
Carry-on: For flights to, from and through the United States, one bag no larger than 45in and weighing no more than 15lbs is allotted to each passenger along with one personal item such as a purse, laptop or briefcase.
Checked: For long-haul international flights, one bag is allowed per passenger weighing no more than 50lbs. Infants are entitled to the same baggage allowance as adults. In addition, Star Alliance Gold customers are allowed one additional piece.
Excess charges: Vary by destination. Excess charges are only available from the Air New Zealand Reservations center (see telephone number above).
Seat pitch: 30 – 34 inches.
You can request your seat when you book your flight, and Air New Zealand will do their best to accommodate you. They make every effort to seat groups and families together whenever possible and give special attention to seating elderly travelers, people with disabilities or special medical needs, and people traveling with children.
On international flights, infants under the age of two will be charged 10 percent of the adult price if not occupying a seat but can travel for free on domestic flights. Children ages 2-11 will be charged 75 percent of the adult ticket price.
On domestic flights, cats, dogs, and small caged birds can travel as checked baggage. The combined weight of the animal and its cage cannot weigh more than 70lbs and the cost is NZ $50. Pets weighing more than 70lbs can only be carried on jet services at a fee of NZ $75. Additional information regarding unaccompanied pet travel is available from the airline website. On international flights, pets must travel as cargo.
Objects not suitable for the cargo hold, like delicate musical instruments, can be carried on board if notice is given to the airline and permission has been granted. You may have to pay a fee for this.
There are a total of 22 special meals available to meet religious and dietary needs. Special meals for children are available on long-haul flights. On board, there is Entertainment Magazine, which will detail all the entertainment available on demand, including movies, TV shows, music and games.
Air New Zealand's in-flight magazine, KiaOra, is published monthly but it was removed from all international flights in 2009. Now you’ll find it only on domestic flights. On international flights, Entertainment Magazine serves as a guide for on-board entertainment.
Air New Zealand is a member of the Star Alliance.
Beginning in 1940 with flying boat flights across Tasmania, and expanding in 1951 to a flying boat service known as the Coral Route—from Auckland via Fiji and the Cook Islands to Tahiti—Air New Zealand, headquartered in Auckland, now serves New Zealand, Australia and the Pacific islands with flights to and from North America, Europe and Asia.