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    Air New Zealand

    Contact details

    Telephone:

    Reservations: 1-800-262-1234

    Website:

    Air New Zealand Check-in

    For international flights, Air New Zealand requires you to check in two hours before the departure of your flight. Check-in for domestic flights is at least 30 minutes. 

    Air New Zealand baggage allowance

    Carry-on: For flights to, from and through the United States, one bag no larger than 45in and weighing no more than 15lbs is allotted to each passenger along with one personal item such as a purse, laptop or briefcase.

    Checked: For long-haul international flights, one bag is allowed per passenger weighing no more than 50lbs. Infants are entitled to the same baggage allowance as adults. In addition, Star Alliance Gold customers are allowed one additional piece.

    Excess charges: Vary by destination. Excess charges are only available from the Air New Zealand Reservations center (see telephone number above).

    Air New Zealand legroom

    Seat pitch: 30 – 34 inches.

    Pre-arranged seating

    You can request your seat when you book your flight, and Air New Zealand will do their best to accommodate you. They make every effort to seat groups and families together whenever possible and give special attention to seating elderly travelers, people with disabilities or special medical needs, and people traveling with children.

    Passenger change details

    You can request your seat when you book your flight, and Air New Zealand will do their best to accommodate you. They make every effort to seat groups and families together whenever possible and give special attention to seating elderly travelers, people with disabilities or special medical needs, and people traveling with children.

    Child fares

    On international flights, infants under the age of two will be charged 10 percent of the adult price if not occupying a seat but can travel for free on domestic flights. Children ages 2-11 will be charged 75 percent of the adult ticket price.

    Senior fares

    None.

    Pets

    On domestic flights, cats, dogs, and small caged birds can travel as checked baggage. The combined weight of the animal and its cage cannot weigh more than 70lbs and the cost is NZ $50. Pets weighing more than 70lbs can only be carried on jet services at a fee of NZ $75. Additional information regarding unaccompanied pet travel is available from the airline website. On international flights, pets must travel as cargo.

    Carrying musical instruments

    Objects not suitable for the cargo hold, like delicate musical instruments, can be carried on board if notice is given to the airline and permission has been granted. You may have to pay a fee for this.

    In-flight service

    There are a total of 22 special meals available to meet religious and dietary needs. Special meals for children are available on long-haul flights. On board, there is Entertainment Magazine, which will detail all the entertainment available on demand, including movies, TV shows, music and games.

    Air miles

    Airpoints is Air New Zealand’s frequent flyer program. Members earn Airpoints Dollars, which they can redeem at face value on any fare on Air New Zealand ticketed and operated flights. There is a fee if you want to join the program, but that fee can be waived if you can prove that you’ve flown in business class on Air New Zealand before.

    Airline food link

    Read about the food available in-flight on the airline's Cuisine and Wine page or read reviews and see photographs of meals served at AirlineMeals.net.

    In-flight magazine

    Air New Zealand's in-flight magazine, KiaOra, is published monthly but it was removed from all international flights in 2009. Now you’ll find it only on domestic flights. On international flights, Entertainment Magazine serves as a guide for on-board entertainment.

    Airline alliances

    Air New Zealand is a member of the Star Alliance. 

    Airline overview

    Beginning in 1940 with flying boat flights across Tasmania, and expanding in 1951 to a flying boat service known as the Coral Route—from Auckland via Fiji and the Cook Islands to Tahiti—Air New Zealand, headquartered in Auckland, now serves New Zealand, Australia and the Pacific islands with flights to and from North America, Europe and Asia.