Originally founded as Swissair in 1931, Swiss International Air Lines AG is the flag carrier airline of Switzerland. The airline was formed in the wake of the 2001 bankruptcy of Swissair, Switzerland’s former flag carrier, and now has around 9,000 staff and ground crew. Its head office is located near Basel, with the main hub at Zurich Airport. It flies scheduled services to 102 destinations within Europe, North America, South America, Africa and Asia.
- Telephone: 1-877-359-7947
- Website: swiss.com
- Email: firstname.lastname@example.org
- Mailing Address:
Swiss International Air Lines Ltd.
P.O. Box 2013
- Swiss Airlines is on social media:
What are the Swiss Airlines check-in options?
Flying with children
Seating for infants and children
Flying while pregnant
Disabled access and medical equipment
Pets and service animals
Swiss Airlines offers online check-in here or after in the SWISS app. Online check-in opens 23 hours before your flight’s scheduled departure. For extra tips on what to do in preparation for your day of departure, check out our guide to 10 things to do before your flight.
Flying with and seating for infants and children
If you are planning to travel with a child younger 2 years old, they can sit on your lap for the duration of the flight, where they are secured by a special seatbelt, or they can have their own seat. The infant ticket costs about 10% of the adult fare. If they are younger than seven days old, you will need to provide a doctor’s certificate stating that they are fit to fly.
If your child is between ages 2 and 11 years old, they must occupy their own seat, but there will be a lower child’s tariff on most flights. Note that the service charge is usually lower if you book your ticket online.
You are able to take a child’s seat on board the aircraft if your child is under 12 years of age and weighs less than 60 lbs. A separate seat must be booked for the flight. The car seat must be certified as suitable for air travel and fit on a SWISS seat (17 x 17 inches). You will need to fit the seat yourself but the crew can assist you upon request.
Baby bassinets are available in all flight classes on long-haul flights and in Business Class on European flights. They are suitable for infants of up to 8 months old who weigh less than 24 lbs. As the number of cots is limited, you will need to reserve this service by contacting the Service Center at least 24 hours before your flight.
All children younger than 11 years old who are traveling unaccompanied by an adult must be registered as an unaccompanied minor. You will need to contact the sales office regarding the special regulations that need to be fulfilled if your child can fly unaccompanied. Note that a fee is applicable in this case. We have a helpful guide for kids flying solo.
Flying while pregnant
Expectant mothers whose pregnancy is expected to take place without complications can travel on Swiss flights up to the end of the 36th week of pregnancy. Those mothers-to-be expecting multiple births can travel on Swiss flights up to the end of the 32nd week of pregnancy if no complications are expected.
Expectant mothers should carry a current letter from a physician stating that the pregnancy is uncomplicated and confirming the expected date of delivery once they have passed the 28th week of pregnancy. The letter should state that the pregnancy does not prevent the expectant mother from traveling by air.
Here’s our guide to flying while pregnant.
You can make a group travel booking for up to 40 people online and use the Online Manager to manage your bookings once they have been made, including name changes, for free. If you prefer to do the booking over the phone, this is possible, but the service incurs a fee. More info about group bookings can be found here.
Disabled access & medical equipment
Swiss Airlines offers passengers free wheelchairs and transport vehicles with escorts at both departure and arrival points. Pre-boarding is also offered to disabled passengers, as is the transport of up to 2 wheelchairs and assistance dogs.
Onboard wheelchairs are also available on all long-haul flights and, upon request, on short-haul flights as well. Flight attendants can assist passengers to and from the lavatories. Flight attendants may also help with unpacking and be identifying food on the meal tray.
More information is available on their Accessible Travel page.
Pets & service animals
Your dog or cat can travel in the aircraft cabin to certain countries — not including Ireland, Great Britain, Kenya, South Africa, Hong Kong and the United Arab Emirates — if it is carried in a suitable pet carrier. The soft container must be clean, escape-proof and be a maximum size of 9.1 x 21.65 x 15.75 inches. Animals traveling to excluded countries may only be checked in as freight. Animals may not be transported to India at all. If your pet weighs more than 17.63 lbs, or if it requires a carrier is larger than outlined above, they will need to travel in the hold.
Check out Cheapflights.com’s guide to flying with pets.
What are Swiss Airline’s baggage allowance limits and fees?
Note: SWISS Club Members are allowed extra free allowance.
Musical and sport equipment
If you do not exceed your baggage allowance, Swiss Airlines offers to carry your musical or sporting equipment at no extra charge. For a full overview of the kinds of sporting equipment, you can take as checked luggage, the maximum related dimensions, and weight, plus the applicable fee, click here.
What additional fees does Swiss Airlines charge?
Flight cancellation policy
If you book through swiss.com, you may cancel your reservation up to 24 hours after the reservation is made without penalty if the booking was made seven days or more prior to your flight’s departure. Check your ticket details for any fees associated with canceling or rebooking outside of this charge-free time limit.
Swiss Air also offers the “Hold the booking” option which gives you the right to purchase a fixed number of tickets at a specific price within a certain period. You can use your reference number to cancel or confirm the purchased reservation at swiss.com.
SWISS partners with Allianz Global Assistance to provide its passengers with insurance cover. Policies include Travel cancellation protection and a general travel package, which covers medical assistance, early return due to illness, theft, and robbery, delay in baggage delivery, and more. For a full list, click here.
What amenities does Swiss Airlines offer?
Swiss Airlines provides passengers with an entertainment system featuring over 100 films and TV programs. Over 400 albums are also available, as are various children’s films, cartoons, computer games and the SWISS kids’ music channel.
Wi-Fi is also offered on the Boeing 777-300ER and Airbus A330-300 aircraft. A usage fee is charged for this service. Newspapers and magazines are available, or you can download them onto your smartphone.
You can order your special menu when you make your booking at swiss.com or up to 24 hours before departure. For more information, click here.
Seating and Legroom
If you would like to reserve a seat on European flights, you can book the seat of your choice on any SWISS-operated flight up to 48 hours before departure. With a standard ticket within Europe it costs Swiss Francs (CHF) 12 (about US $12) per route, but if you have a Flex or Classic ticket, it is free. For intercontinental routes, the fee is CHF 25 (about US $25). The reservation depends on the availability of the seat.
Extra legroom seats can be purchased ahead of your flight but note that the reservation depends on the availability of the seat. For European flights, you can reserve a seat with extra legroom for CHF 29 (about US $29) per route. On Intercontinental flights, extra legroom seats cost CHF 99 (about US $99).
Swiss runs a selection of different lounges at Zurich airport. Internationally, lounges can be found at most major airports. For a list of locations, click here. The exclusive lounges offer the following:
- bathrooms with showers
- wide selection of complimentary hot and cold dishes
- snacks on the buffet
- complimentary alcoholic beverages,
- desks and business zones
- selection of newspapers and magazines
- complimentary Wi-Fi access
Frequent Flier Program
- Use of Priority Check-in from Frequent Traveller (FTL) status onwards
- Access Miles & More Partner Lounges
- Improved baggage allowance in Economy Class
- Collect and redeem Miles within the Star Alliance
What about missing or damaged baggage?
Delayed, missing or damaged luggage
SWISS will contribute to the cost of replacement purchases if your baggage arrives late when you arrive at a new destination. Expenses for toiletries, underwear and, if necessary, a change of clothes are reimbursed. You must produce all the receipts relating to these purchases. Here’s the maximum amount of reimbursement by class:
- First Class: USD $300
- Business: USD $200
- Economy: USD $100
Compensation for baggage
If your baggage is not found within 3 days, you will need to provide a more detailed description of your missing luggage’s appearance and the contents via the WorldTracer form no later than 5 days after notification of the loss.
Did you know that Swiss Airlines provides opportunities for their staff to become involved in the SWISS Kinderstiftung Foundation on a voluntary basis? Employees contribute to the families in the SOS Children’s Villages around the world with voluntary contributions from their salaries.
Image: Swiss Air