Find Luxury Car Rentals in Muskegon

Car was available online, but then customer service called me saying they had no cars available. So how was my experience you ask? I didn’t have one!!!

Windshield still had marker on it from when the cat was on sale.

I don’t recommend booking through Hotwire. They don’t have accurate information about the Avis counter hours or policies for late arrivals. And then Avis can’t discuss the booking if it was made through a 3rd party.

Car was in a accident i should have recieved a discount

I got a really nice car - Honda Civic with lots of nice features. It smelled really badly of cigarette smoke, though. I had to air it out for a couple of days and have driven it for three weeks and it still smells very bad even though I have been driving with the windows open. It was very clean, otherwise. I love the economy fuel option - very fuel efficient car and fun to drive. The person at the desk was not there when I arrived (on time) and I waited for 15 minutes or so for them to show up at the counter. I called while I was waiting and heard the phone ringing, but, no one answered the phone. After checking out and getting the keys and noticing the smoke smell, I went back inside to make sure I wouldn’t be charged for it and, again, waited for 15-20 minutes for someone to show up at the counter. I don’t know if there’s only one person working there and if they have too much to do, but, it took a lot of patience to wait that long just to get my car and leave (there was no line). Someone should be there to greet people and do a quality check. It was challenging extending my rental - I had to be transferred multiple times to make changes.

The rental car company gave our car away and we ended up with a Camry that was so out of alignment that it should not have been in the parking lot and we had to return it the same day. The second car we we’re given was a smoker’s car and none of us smoke. The third car was nice, but not clean. The attendant feigned little interest in any this disruption to our trip. She knew the first car was not what we rented (a luxury car) and said we could come back to the airport and trade cars (out of our way) and provided two numbers for us to call about doing so. The first was disconnected and the second was never answered. She said she couldn’t smell smoke since she smoked. All you had to do was open a window and you could tell. It was that bad. Like a chimney. On the way back to the airport, someone backed into the car as we were gassing it up to drop off before our flight. It’s been the worst nightmare trying to straighten this out with Budget. There’s no way to contact a person on their menu and ask questions or exchange insurance data. The man who hit us said it was his fault and by the grace of God we made our flight. And a final present was when I looked at my bank statement and realized I was overcharged $150 for the car and don’t have a receipt since the office was closed. I will never rent like this again. It’s been a horrible experience.

i was told nothing or informed about anything just to have the gas tank full......nothing like see u have unlimited mileage the gas tank is full we would appreciate it being returned that way or you will b charged.....things like that not sign here here and here there will b a cleaning charge if dirty...very snobbish wont use that location again hope it was just them and not budget rental

Need to make sure that before conformation of a rental. That a deposit is part of the quote. I feel that misrepresent price to individuals that do not rent every day. Poor customer service all around!!!