Mercedes-Benz Rentals in Reno

When we arrived to Alamo kiosk, they decided to close earlier. Had to rent my car with Avis

Will use Kayak for future trips. My experience was quick and easy.

They were fantastic in every respect! Only thing was that when I got communication to confirm or extend my rental, it didn’t work the first couple times…

No scraper in car. Key fob intermittently stop working.

good service

Customer service rep was super fast and did not try to sell me add-ons. This for me is very important - I really dislike attempts to be upsold and would rather just use a kiosk or answer such questions, or better, online beforehand. Like "do you want insurance? do you want a GPS device? do you want a toll device?". Anyway, this rep didn't try to do any of that for which I am thankful. Was very fast when I finally got to the counter. The only problem was that there was an hour-long line for pickup because there weren't enough representatives, which sucked. All else was just great.

Unfriendly staff at the time of pick up and drop off. Car not working great.

They do not have a shuttle to the off airport rental site and a cab was pricey for the distance, They did not have the car I ordered available and kept offering me very large cars which were totally unsuitable for the curvy mountainous nature of the driving we were going to do. We waiting well over an hour for a car - which wasn't the one we ordered but at least was smaller. They person assisting us was very nice and tried to help but I will not rent for them again.

Drop-off was an awful experience with a guy who thought he was above everybody and was disrespectful.

Everything was good except taxi drivers could not find the location at the Meadowood Mall. A sign outside the mall would be very helpful.

Pick up process at Reno Airport was horrible. Waited an hour in line to pick up rental car. Only 2 agents working and the procedure seemed terribly inefficient. Agents constantly had to call on cell phones to pick up area.

Excellent, service was quick and agent was friendly. Truck was dirty and that was disappointing but overall a great decision to rent the truck while in Reno.

Horrible Had to stand in a line for 1 hour and half and then another hour for the car to be ready

The only suggestion I would make is at the Reno airport, when there is no one at the booth and rhe car is a call-up, it’s just necessary to sit and wait for the car to be brought up. This only applies to that airport and only under certain circumstances. Otherwise, job well done.