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Contact us & FAQ

Questions about Bookings

What should I do if I don't receive a confirmation email?

Cheapflights is a flight search and travel deals website. We do not take bookings, issue tickets, take payment or have any access to individual travel details. If you didn't get a confirmation from the airline or travel agent you booked with, first check your junk folder. If it's not hiding in there and you still haven't received an email after 24 hours, you'll need to contact your airline or travel agent.

How can I change or cancel my booking?

You'll need to contact the airline or travel agent you booked with as we do not hold nor have any access to individual travel records.

I don't know who I booked my flights with. How do I find out?

The company you booked with should appear on your booking confirmation. If you don't have the confirmation, we recommend checking your bank or credit card statement to see who processed your payment.

I'm not sure if my booking went through. How do I find out?

Don't try to book again - you could end up with two bookings. Go ahead and contact the company you booked with directly to confirm if the transaction was successful.

Is hold baggage included in the prices shown?

Prices online are usually for flight fares only but they will include mandatory fees such as airport and fuel taxes. Hold baggage is often an extra cost. You would need to check the baggage price and allowance on the airline/agents site and add this on as you go through the booking process.

Questions about Searching

How do I search for a multi-stop trip?

While we are continually improving our site, right now we do not offer multi-destination flight searches. Your best option is to search for one direct flight, and contact the company with the offering to see if you can add more stops.

How do I search for flights for a large group?

Our search criteria allows you to search for multiple flights of up to nine people, but you will not see a group discount for this type of search. Group discounts are best secured by searching for a single ticket fare, and then contacting the supplier for additional deals.

Can you help me with a flight quote?

You can use our powerful flight, hotel and car hire search tool to find the best deal, but you will need to contact the company offering the deal for a tailored quote.

You can also sign up for our world-class newsletter to find out about travel deals and sales straight to your inbox.

Questions about Price

What's included in the price shown?

The prices you see on Cheapflights should include all mandatory fees. However, you'll need to check non-mandatory fees such as seat selection, baggage and meals before you book your flight with your chosen airline or travel agent. These fees normally show up as you go through the process of booking and paying for your flight. Please note, all fares are subject to availability.

Is hold baggage included in the prices shown?

Prices online are usually for flight fares only but they will include mandatory fees such as airport and fuel taxes. Hold baggage is often an extra cost. You would need to check the baggage price and allowance on the airline/agents site and add this on as you go through the booking process.

Can I trust the partners on your site?

Each of our thousands of partners goes through a vetting process, whereby we can set the highest standards of service for our users. If you have any questions or concerns about a partner, please contact us.

Cheapflights is a global flight search and travel deals website – and not a direct supplier of flights. Once you've completed your search, you'll be directed to the relevant airline or travel agent website to complete your booking and make any payments.

If you have found a flight or other deal through Cheapflights and went on to book it with one of our airline or travel agent partners, but now have questions or need to change your travel arrangements, please contact the company with whom you made your booking.

We welcome your comments and encourage you to send us suggestions, recommendations and feedback. But first take a look at our Frequently Asked Questions to find answers to our most common inquiries.

If you are a member of the media and want to get in touch with us, please visit our Media page.