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Frontier Airlines

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    Frontier Airlines

    Contact details

    Telephone:

    Customer Service: 800-432-1359

    Website:

    Frontier's Homepage

    Email:http://flyfrontier.custhelp.com/app/flyfrontier

    Mailing Address:
    Frontier Center One
    7001 Tower Rd
    Denver, CO 80249

    You can find Frontier Airlines on several of the most popular social media websites:

    Twitter:@flyfrontier
    Facebook:facebook.com/flyfrontier
    YouTube:youtube.com/flyfrontiervideos
    Instagram:instagram.com/flyfrontier
    Google+:+FlyFrontier.com
    Foursquare:foursquare.com/flyfrontier

    Mobile Airline Apps: Travelers who have an iPhone or Android device can download the Fly Frontier mobile app to receive easy access to a wide variety of options, including check-in, flight status, booking tickets, flight schedules, travel alerts, special deals and the user's EarlyReturns account.

    iPhone App:Link to App
    Android App:Link to App

    Frontier Airlines Check-in

    Passengers can check-in via the company's website, mobile app, an airport self-service kiosk and a full service check-in counter. It is mandatory to have a boarding pass and all baggage checked 45 minutes before domestic flights depart and 60 minutes before international departures.

    Time to Check-in: Online check-in is available between 24 hours and one hour before scheduled departure time. Follow the "Bag Drop" signs to check your bags (at all airports except Baltimore, Cleveland, Branson, MO, Grand Rapids, MI, Chicago-O'Hare and South Bend, IN. There are curbside Bag Drop lines at Denver, Las Vegas, Los Angeles, and Washington, D.C. – Reagan National. 

    Check-in at the airport using self-service kiosks no later than 45 minutes before your departure for domestic flights and 60 minutes before departure for international flights.

    Passengers may also check-in at the counter at all airports.

    Flight Status Information: Passengers can easily check the arrival and departure status of any flight online and via one of the company's two mobile apps. Flight delays are also indicated via these methods, and the airline has a compensation policy that enables customers to receive food vouchers and credits in all applicable situations.

    Frontier Airlines baggage allowance

    Carry-On: Passengers are permitted to bring one carry-on bag and a personal item.  The carry-on should measure 9.5" height + 15.5" width + 24" length (maximum dimensions) and weighing 35 pounds. 

    Checked Baggage: The first checked item is free for Classic, Classic Plus and Cement and Assent flyers. Basic and Economy travelers will pay $20 for their first item if they check-in online, but this fee is increased to $25 if you check-in at the airport. Summit and Ascent customers also receive their second checked bag for free, but all other passengers will be required to pay $30. Anyone who wishes to check a third item will be charged $75, and travelers who end up needing to gate check something that is too large to qualify the carry-on will pay a fee ranging from $35-$100. The only exception to these fees is made for military personnel on active duty who have proper ID.

    Sporting Equipment, Over-Sized Bags and Fragile Items: Frontier charges a $75 fee for any bags that exceed 50 pounds, and they also have an over-sized bag fee of $75. Additionally, some items come with special fees. For example, checking a bag of dry ice will cost $50, and it cannot exceed 5.5 pounds. The airline encourages passengers to ship extremely heavy items separately, and it is also important to wrap fragile items very carefully. The full list of fees, restrictions and items that are exempt from incurring fees can be found on the Frontier Airlines website.

    Self Tag kiosks: Self-Tag kiosks are available at most of Frontier’s airports.

    Frontier Airlines legroom

    Each Frontier flight offers three different seating options: Standard, Select and Stretch. Standard and Select seats have a pitch of 30 to 31 inches, but Select seats make it easy to get off the plane more quickly. Each Stretch seat offers approximately five to seven inches of additional leg room, and they also have a minimum seat pitch of 36 inches.

    Pre-arranged seating

    Classic Plus, Classic, and Economy passengers may assign their own seats at the time of booking. Pre-assigned seats are first-come, first-served. These passengers may also choose or change their seats when checking in online up to 24 hours before the flight. Basic Fare Option passengers may assign a seat at the time of check-in. 

    Ascent and Summit level members of the EarlyReturns® mileage program are automatically assigned seats when they make their reservation.

    Passenger change details

    Passengers can change their ticket by the day before departure for a fee ranging from $0-$125 depending on the type of ticket they purchased and their EarlyReturns status. Additionally, customers who make changes are required to pay the difference between their original ticket and the new one. Refunds will also be given in full for tickets that are canceled within 24 hours of purchase, but fees will apply in all other situations. Frontier has a full list of each possible scenario and fee on their website.

    Child fares

    Essential baby items such as a stroller and diaper bag are exempt from fees when you are traveling with an infant. Each passenger is permitted to bring one child under the age of two on board for free, but they must sit in the passenger's lap.

    Senior fares

    This company does not offer a senior discount. Travelers With Disabilities: Frontier Airlines asks all disabled passengers who will need specific accommodations to contact them at 800-432-1359 to make the proper arrangements. You can also visit their website for more information.

    Pets

    Frontier allows a wide variety of small pets to be brought on board for a fee ranging from $75-$125.

    Carrying musical instruments

    Musical instruments such as guitars, violins, cymbals, etc must fit into available space at the time of boarding; otherwise, the item will be gate checked and delivered to the jetbridge at the next stop. Large musical instruments such as cellos, which will not fit into the overhead bin may only be carried on board the aircraft if a seat is purchased (Rule 215 of the Contract of Carriage).

    In-flight service

    Free nonalcoholic beverages are offered to Summit and Ascent EarlyRewards members and Classic and Classic Plus ticket holders. All other drinks and snacks must be purchased on board. The airline does not offer an in-flight magazine. Inflight TV and Movies are available for a fee - $3.99 for flights of less than two hours; $5.99 for flights of between 2 and 3.5 hours and $7.99 for flights of 3.5 hours plus. Gogo powers Frontier's inflight WiFi. Prices vary by length of flight but a Traveler Pass can be pre-purchased for $24.95.

    Air miles

    The EarlyRewards frequent flyer program enables passengers to earn miles each time they travel. This is a free program, and 20,000 miles can be exchanged for a ticket. EarlyRewards is a tiered program that rewards members who fly at least 20 flight segments or 15,000 miles per year. Members who achieve this status will receive a mileage bonus and additional perks such as free checked luggage. EarlyRewards members can also take advantage of special partnerships with car rental companies, hotels and many other options.

    Airline food link

    See the different meals available by route at Frontier's in-flight catering page, or read reviews of the snacks and see photographs by fellow flyers at AirlineMeals.net.

    In-flight magazine

    Frontier doesn’t publish an in-flight magazine.

    Airline alliances

    Frontier codeshares with Great Lakes Airlines and has interline ticketing agreements with other airlines such as Air New Zealand, Hawaiian Airlines and American Airlines which allows travelers to fly on both airlines with one electronic ticket.

    Airline overview

    Frontier Airlines has its headquarters in Denver, and their hub is located at the Denver International Airport. Frontier's first flights commenced on July 5, 1994, and the airline is owned by Indigo Partners. Frontier markets itself as a low-cost airline, and they provide flights to 77 destinations in the U.S., Mexico, the Dominican Republic, Costa Rica and Jamaica.

    5 reasons to fly with Frontier Airlines:

    Low-cost model: Unbundled pricing means travelers know exactly what they are paying for. 
    Flying to / from secondary airports makes for a less busy (and cheaper) journey.     
    Loyalty Program: EarlyReturns frequent flier program - Frontier and Great Lakes Airlines’ codeshare to offer connections to smaller cities when connecting from a Frontier flight in Denver, Las Vegas, Los Angeles, and Phoenix. 
    EarlyReturns: Frequent travelers receive additional privileges and benefits, such as two free checked bags.

    Fun Facts:

    Frontier Airlines has some of the cutest livery in the skies. Animals include Jack the rabbit, Grizwald the bear, Foxy the fox, Flip the dolphin, Larry the lynx, Hector the sea otter and Sal the cougar. 
    Frontier Airlines is the Exclusive Airline Sponsor of Denver Zoo, supporting animal preservation and conservation.
    Flying from George Bush Intercontinental Airport, Houston’s larger airport, means increased convenience and flexibility for travelers.
    Frontier’s EarlyReturns program has some of the lowest level award tickets of all the airlines.

    Q & A:

    •How soon before flights does Frontier Airlines allow check in? 
    Most flights allow online check-in 24 hours before departure.

    •What is Frontier Airlines phone number? 
    The reservations number is 800-432-1359.

    •How much are Frontier Airlines' baggage fees? 
    Baggage fees range from $0-$100 depending on ticket type and EarlyRewards status.

    •Who are Frontier Airlines' partners? 
    Frontier has an air partnership with Great Lakes Airline. They also have a ticketing agreement with Alaska Airlines, Great Lakes Airline, Sun Country Airlines and Virgin America.

    •Where is there a Frontier Airlines route map? 
    A route map can be found on their website.