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Delta Air Lines

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    Delta Air Lines

    Contact details

    Telephone:

    1-800-221-1212 / International: Find your contact number at http://www.delta.com/content/www/en_US/support/reservations-and-refunds/ticket-office-locations.html

    Website:

    www.delta.com

    Email:Email Delta

    Mailing Address:
    Delta Air Lines, Inc.
    Customer Care
    P.O. Box 20980, Department 980
    Atlanta, GA 30320-2980
    USA

    You can find Delta Airlines on several of the most popular social media websites:

    Twitter:@Delta
    Facebook:www.facebook.com/delta
    YouTube:www.youtube.com/user/DeltaAirLines
    Google+:plus.google.com/+Delta/posts
    Instagram:instagram.com/delta
    Blog:blog.delta.com
    Social Travel App for Facebook:www.delta.com/content/www/en_US/social/delta-away-we-go.html

    5 reasons to fly with Delta Air Lines

    Delta Air Lines Check-in

    Delta recommends that passengers arrive at the airport at least 75 minutes before a flight's scheduled departure for travel within the U.S. For domestic travel, all bags must be checked at least 30 minutes before departure time. Customers are required to be at the gate at least 15 minutes before their scheduled flight. For a list of required check-in times from various departure cities, please visit Delta's website.

    For passengers traveling internationally, Delta recommends arriving at the airport three hours prior to a flight's scheduled departure. International travelers must be checked in at least 60 minutes before the scheduled departure time and at the gate at least 45 minutes before the plane is slated to depart. These check-in times apply to all customers, even those without checked bags. For a list of required check-in times from various international departure cities, please visit Delta's website.

    Mobile App

    Delta Mobile

    Delta Air Lines baggage allowance

    Carry-on

    One carry-on item limited to 45 linear inches (length, width and height combined).

    One personal item (purse, briefcase, camera bag, diaper bag, laptop computer or item of the same or smaller size)

    Delta Connection passengers on flights with 50 seats or fewer may only carry personal items on board due to limited overhead space.

    Any carry-on bag that does not fit in the overhead bin must be checked.

    Economy Checked Baggage Allowance

    Fees vary for the first and second checked bags depending on your destination

    For travel within the U.S. and Canada, a $25 fee applies to the first checked bag and a $35 fee applies to the second checked bag.

    For travel between the U.S. and Canada and the Caribbean and Bermuda (excluding the Dominican Republic, Guyana and Haiti), a $25 fee applies to the first checked bag and a $40 fee applies to the second checked bag.

    For travel between the U.S. and Canada and Central America, Mexico, the Dominican Republic, Guyana and Haiti, the first checked bag is free and a $40 fee applies to the second checked bag.

    For travel within Mexico, Central America and the Caribbean, the first bag is free and a $40 fee applies to the second checked bag.

    For travel between the U.S., Canada, Mexico, the Caribbean and Central America and South America (excluding Brazil and Guyana), the first checked bag is free and a $75 fee applies to the second checked bag.

    For travel between the U.S., Canada, Mexico, the Caribbean, Central America and South America (excluding Brazil) and Europe and North Africa, the first checked bag is free and a $100 fee applies to the second checked bag.

    For travel between the U.S., Canada, Mexico, the Caribbean, Central America and South America (excluding Brazil) and Asia and Oceania, the first checked bag is free and a $75 fee applies to the second checked bag.

    For travel between the U.S., Canada, Mexico, the Caribbean, Central America and South America (excluding Brazil) and Japan and the Philippines, the first and second checked bags are free.

    For travel between Japan and the U.S. Pacific Trust, the first checked bag is free and a $40 fee applies to the second checked bag.

    For travel within Asia (excluding Japan to/from Guam, Saipan, Palau and the Philippines), the first and second checked bags are free.

    For travel between the U.S., Canada, Mexico, the Caribbean, Central America and South America (excluding Brazil) and the Middle East and Southern Africa, the first checked bag is free and a $75 fee applies to the second checked bag.

    For travel between the U.S., Canada, Mexico, the Caribbean, Central America and South America (excluding Brazil) and India, the first checked bag is free and a $75 fee applies to the second checked bag.

    For travel between Europe and India, the first checked bag is free and a $75 fee applies to the second checked bag.

    For travel within Brazil, the first and second checked bags are free.

    Overweight and Oversized Baggage

    A checked bag for an economy passenger may not exceed 50 pounds or 62 linear inches (length, width and height combined).

    Fees vary. Please visit Delta’s website for destination-specific information.

    Delta Air Lines legroom

    Main cabin seat pitch: 30-34 inches

    Pre-arranged seating

    Basic Economy fares do not allow for advance seat selection. You may select or change your seat after booking by visiting the My Trips page on Delta's website.

    Flight Classes Available:

    Economy
    Economy Comfort
    First Class
    BusinessElite

    Passenger change details

    Ticket changes may require a service fee. For travel within the United States, Canada, Puerto Rico and the U.S. Virgin Islands, a $200 change fee applies. A $250 change fee typically applies for international travel. However, fees vary based on destinations. An additional $50 fee may apply to change a ticket that wasn't issued directly from Delta.

    Changes can be made on Delta's website. If you're traveling on one of Delta's partner airlines, please call Delta directly for any ticket changes.

    To apply for a refund, visit Delta's website to get started.

    Child fares

    Within the U.S., an infant younger than two years old can travel for free in the lap of a parent or legal guardian who is at least 18 years old. A ticket must be purchased for a child older than two, a child turning two during a trip, a child who will be sitting in a seat with an approved restraint, a second child, a child who is to earn SkyMiles, a child traveling internationally. Discounts may be available for children traveling internationally. Please contact the reservation center for more information.

    Senior fares

    Senior discounts may be available in some international markets. Contact the reservation center for more information.

    Pets

    Pets may fly on Delta flights. Extensive guidelines and additional fees apply for transporting live animals. For more information, please call Delta’s live animal service center at 1-888-736-3738 or visit Delta’s website.

    Carrying musical instruments

    Musical instruments that measure up to 115 linear inches (length, width and height combined) and do not exceed 100 pounds (including the case) may be checked. Guitars and small instruments like violins are acceptable as carry-on baggage provided they comply with size and weight restrictions. A ticket can be purchased for an item that is 100 pounds or less and too fragile to be checked. Fees may apply for checked musical instruments. Please inquire through Delta’s reservations department.

    Carrying sports equipment

    Fees may apply to oversized or overweight items. For the most part, standard baggage restrictions apply.

    For antlers, archery equipment, bicycles, canoes, kayaks, fishing equipment, golfing equipment, hockey equipment, lacrosse equipment, javelins, vaulting poles, scuba diving equipment, shooting equipment, skateboards, skis, snowboards, surfboards and windsurfing boards, please refer to Delta’s website for specific requirements.

    Onboard Wi-Fi

    In-flight Wi-Fi is available on some flights within the continental U.S. and parts of Alaska.

    In-flight service

    On flights traveling 250 miles or more, complimentary snacks and nonalcoholic beverages are available. On flights traveling 600 miles or more, more substantial snacks for purchase are available in addition to the complimentary selections. On flights traveling 1,500 miles or more, an extensive menu of selections for purchase is available during meal times on flights throughout the U.S., Canada, Latin America and the Caribbean. Delta offers in-flight movies on overhead screens on select aircraft. Some flights may also feature a touch-screen digital entertainment system at each seat, featuring 300 movies, 18 channels of live satellite television, music, games and more. In-flight Wi-Fi is available on some flights within the continental U.S. and parts of Alaska.

    Air miles

    SkyMiles is Delta’s travel loyalty program. The program was established in 1981 and has more than 90 million members.

    Airline food link

    Snacks and drinks available in flight can be viewed on Delta’s website.

    In-flight magazine

    Sky Magazine is Delta's in-flight magazine. It's published monthly and is available on every flight.

    Airline alliances

    Delta is a founding member of the SkyTeam alliance, which includes partners such as KLM and Alitalia.

    Airline overview

    Based in Atlanta, Delta Air Lines offers flights to 318 destinations in 59 countries around the world. The airline was founded in 1928 in Monroe, Louisiana.

    Flights:

    •Delta operates more than 4,800 daily flights.

    Fun Facts:

    •Delta began as an aerial crop dusting operation called Huff Daland Dusters.
    •The airline's new terminal, T4, at New York's JFK has its own Sky Deck at Delta Sky Club -- a 2,000 square-foot rooftop terrace.
    •Delta's first transatlantic flight to London happened in 1978 -- that's 35 years of taking passengers "across the pond
    •The airline's pilot training facility has 29 flight simulators.
    •Delta has collected more than 3,500 tons of recycled materials from passengers in flight since 2007.

    Accolades:

    •“Most Admired Airline” and “Supplier of the Year” – Readers’ Choice Awards, 2012 (The Beat)
    •Named to the Dow Jones Sustainability Index for the second year for workplace sustainability practices, 2012
    •Gold Stevie for Transportation Company of the Year, 2012 (International Business Awards)
    •International Service Excellence Award winner for Best Contact Center, 2012 (International Council of Customer Service Organization)
    •Top Tech-Friendly U.S. Airline for innovation and technology, 2012 (PCWorld Magazine)
    •Freedom Award for exceptional support of Guard and Reserve employees, 2012 (Secretary of Defense)