You’ve likely felt the stress of flying at one time or another – from lost luggage to delayed or cancelled flights to damaged in-flight entertainment systems, it seems there’s always something going on with the airlines, and rarely are consumers shy about voicing their opinion. Now, the U.S. Department of Transportation is making it a little easier to get your complaints filed.
The DOT recently launched airconsumer.dot.gov, which has a direct link to the agency’s Web form for filing complaints about service, safety and security or disability and discrimination. For flyers on airlines with Internet access, this could also mean filing complaints from your flight.
According to the Atlanta Metro News, the DOT’s monthly consumer complaint data isn’t as comprehensive as the DOT would like, because passengers may not know that they can file complaints with the federal government, may not consider it after a flight or may not think it will yield results.
The reality is, your complaints are heard. While airlines do make an effort to ensure all aspects of the flights – from check-in to luggage pick-up – are smooth and complaint-free, there are some situations that can rattle a flyers nerves. The purpose of the DOT’s complaint service is to manage these issues with the airlines and work to keep you happy in the skies – get your voice heard!
