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un desastre, nunca mas contrato ni con uds ni con avis nos quisieron cobrar cualquier cosa, me retuvieron 500 dolares que no me estan devolviendo, no pudimos contratar el auto perdimos mas de dos horas, malos modos y malos tratos una verguenza, nunca los voy a recomendar

Pretty happy with the service including the shuttle to the airport. The location has a coffee machine on site which is nice for travelers, however, the trash can was way too full and the table where the sugar and cups were kept wasn't wiped. This area could be kept cleaner. All the rest was good.

They obliged you to add insurance all though it’s not a low!!! So they increased the price drastically! The cars are old, they make you sign on 50$ fee if the car is dirty! Never heard about that! And our USB connection to the radio wasn’t working when I called them they didn’t even want to help us and said it’s never happened before so it’s on us. Horrible service, horrible cars.

everything

This was the worst customer service experience I’ve ever had. I paid $425 online for the rental, and we chose this company as it was the best price. It took us over 2 1/2 hours to rent a car, including waiting, over 30 minutes at an empty desk for someone to show up for the shuttle, another 30 minutes then waiting for the shuttle to actually arrive, and then an hour and a half in line to rent the car. We left our house at 4 AM, and had already been traveling for 8 hours that day with a 3 hour drive ahead of us, so this was a very unwelcome delay. And this wasn’t even the worst of it. There are other costs and insurances Nu requires you to buy that you cannot decline and they do not tell you about until you’ve already been waiting for over two hours to rent the car. Even if you already have insurance covered elsewhere, you are still required to pay an amount that ends up totaling more than the initial amount you paid. We had to end up paying $1100 total and having a $3000 hold put on our credit card. To be charged almost 3X the original booking amount was astonishing and quite honestly very dishonest and a disgusting business practice. AVOID AT ALL COSTS!!!

Check the tires....rugged country.... Car was new....super clean...great staff Thanks

Buyer Beware - Read the insurance information to avoid a nasty surprise at the counter. My main complaint was that this provider should CLEARLY up front make buyer aware there will be another $USD1300 insurance coverage charge to rent in Costa Rica. I watched three other parties react in shock when informed of this charge over and above the booking rental price. Here is the no so clear policy buried in their on-line disclosures; Insurance information Renter is responsible for damage to the rental vehicle. We offer CDW - Collision Damage Waiver with a deductible of 900.00 - 5000.00USD, see detail below. The Renter may decline CDW and use credit card or insurance policy by presenting written proof of coverage with type of vehicle covered-amt of coverage valid during dates of rental and 3000USD deposit. 5000USD deposit for theft any car. If CDW is declined purchase of SLI-Z, 100 percent liability coverage, is required. Renter pays all rental vehicle damage. 3rd Party Ins and credit card coverage REIMBURSE you for damages to our vehicle. All damages must be paid by the renter in full prior to leaving Costa Rica. You can file for reimbursement from your provider-presenting necessary documents. Vehicles carrying more than 7 passengers cannot decline CDW. Third Party Liability- SLI is mandatory in case of an accident with a third party. The renter is responsible for 20 percent of the total damage and the company pays 80 percent. If the renter declines CDW then SLI-Z will be mandatory and the Company pays 100 percent of the liability damages. The security deposit will be 900-1600USD depending on rented vehicle. SLI plus SLIZ ranges from 28 to 50USD per day depending on vehicle rented. CDW plus CDWZ provides 100 percent damage coverage for rental vehicle.The rate is 50 to 90USD per day depending on vehicle rented. The deposit with Extended Protection is 500 -1200USD. RA-Roadside Assistance is 5USD per day, towing - no off road or difficult access, battery jump, locksmith - not lost key, taxi-max 40 km for mechanical failure. Coverages are subject to rules and procedures explained at time of rental-restrictions apply. In case of negligence any protection will be canceled and renter will be responsible for paying for all damages to the rental vehicle and third party vehicles properties and persons involved in the accident. IF CDW accepted the amounts for excess and deposit- Excess- Deposit 900.00USD-MCAR, ECAR Excess -Deposit 1200USD- CCAR-CCMR-ICAR-ICMR- MFMR, EFMR and CFMR, Excess- Deposit 1500.00USD -SCAR-IFAR-IFMR. Excess- Deposit 1600.00USD -SFAR-XFAR Excess- Deposit 1800.00USD -PFAR Excess- Deposit 2000.00USD -LFAR-FVARShould you purchase an Inclusive Rate Package please note that CDW basic liability taxes and fees are included in your rate. There is a credit card deposit-950.00 to 1600.00USD depending on the vehicle rented. This amount will be returned to you upon completion of the rental if the vehicle is returned without damage. Should the vehicle be damaged the renter will be responsible for the excess given at time of rental 900-1600USD. NOT included in your rate is the Fuel, Underage Drivers Fee, Additional Drivers Fee and special Equipment such as baby seats, GPS Out of Hours fee and Supplemental Liability Insurance.

Showed up later than planned and they gave my car away and told me they only had one left but told me they were gonna charge me more per day then I was supposed to pay for the whole week

I was ask to pay almost two times more the amount of the original deal

Unexpected fees! The price we booked said it included ALL taxes and fees. However upon arrival the rental car agency said we were required to pay $500 in mandated insurance on TOP of the advertised price. really misleading.

The price online was much lower than the price when we picked up the vehicle. I bought insurance online, but then had to buy additional mandatory insurance when picking up the vehicle.