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United States: 866-266-5588 Great Britain: 0871 5000 737 (10p/min) Germany: 01805 73 78 00 (0.14 €/min)
www.airberlin.com
For short-haul and medium-haul flights, passengers must present themselves at the check-in desk at least 30, 45, or 60 minutes before the departure of their flight, depending on which airport they’ll be leaving from. For long-haul flights, passengers must check in at least 90 minutes before the scheduled departure of their flight. Passengers checking in online need to have done so and printed out their boarding pass at least 120 minutes before the scheduled departure of the flight.
Carry-on: One item is permitted, weighing up to 14lbs (8 kg) and measuring up to 22 x 16 x 8in (55 x 40 x 20cm).
Checked: You can travel with items that weigh up to 44lbs (20 kg). If you have a round-trip ticket and are staying more than 28 days at your destination, you can travel with up to 67lbs (30 kg). These limits also apply to children and infants.
Free baggage allowance for checked baggage is 20 kg per passenger. On long-haul flights when the distance between the departure and destination is at least 3,000 miles, the free baggage allowance is also 20 kg though the airline encourages that passengers carry bags that weigh less than 32 kg. If the length of the trip is exactly 28 days or more, the free baggage allowance for checked baggage is 30 kg per passenger if outbound and inbound flights are booked together under the same transaction number.
If you have a topbonus Card Silver/Gold or a topbonus Service Card, your free baggage allowance is 30 kg and you can also take sports baggage weighing up to 30 kg with you without any additional charge. To/from U.S. and Canada: Passengers can check in two items of baggage weighing up to 23 kg each.
Seat pitch: 30 inches.
Seat reservations can be made online at point of booking for €8 per person. Seat reservations are free for families traveling with children or for the disabled. Extra legroom seats can also be booked though this must be done through the service center; the cost is €12 per person.
Passenger names can be changed up to two hours prior to departure; this is handled as a rebooking and fees may apply. There is no rebooking fee for Top Bonus Card Gold cardholders and one adult and any children under 12 traveling with the cardholder as long as they all rebook at the same time and on the same flights.
Infants under two years of age receive a 90 percent discount on the price of an adult ticket and must be seated on the lap of an adult. Children under 12 receive a 33 percent discount plus taxes, charges, and fuel surcharge.
None.
Pets under 13 lbs: 20 € one way; Pets over 13 lbs: 30 € one way; 60 € one way for flights longer than 3,000 miles.
Standard baggage allowances apply. A seat may be purchased to carry a large instrument instead of checking it.
Air Berlin offers free in-flight snacks, drinks, newspapers and magazines. A complimentary meal is available on long-haul flights. A menu of freshly prepared food is available onboard all Air Berlin flights with a minimum flying time of 90 minutes and a maximum flying time of four hours, for an extra cost (prices between €7 and €11). Additional menus cost roughly $10 (£5, €8). The six gourmet boxes as well as breakfast vary depending on the time of day.
Air Berlin's frequent flyer program is called Top Bonus. Points (“miles”) can be collected on all flights and can be redeemed later for free flights or for an upgrade to business class. In addition to the “topbonus Card Classic” there are cards with Silver and Gold status.
Remember to pack a good book, or brush up on your language skills if you're planning on reading the in-flight magazine for entertainment as the Air Berlin Magazine, available in the seat pockets, is published only in German.
In July 2010, it was announced that Air Berlin had been invited to join the oneworld airline alliance. Full membership will begin in the start of 2012. Air Berlin and British Airways have reached a codeshare agreement covering selected flights within Europe that is scheduled to start in July 2011. The cooperation agreement applies to flights to over 40 European destinations served by the two airlines.
Air Berlin is Germany’s second-largest airline after Lufthansa and the sixth-largest in Europe in terms of passengers. It is a low-cost airline based in Germany that primarily flies to popular holiday destinations in Europe as well as "city shuttle" routes linking London and Manchester to Germany. The airline is expanding as a pan-European carrier covering destinations without German link-ups: recent new routes have included London direct to Majorca.
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