United States: 866-266-5588 Great Britain: 0871 5000 737 (10p/min) Germany: 01805 73 78 00 (0.14 €/min)
For short-haul and medium-haul flights, passengers must present themselves at the check-in desk at least 30, 45, or 60 minutes before the departure of their flight, depending on which airport they’ll be leaving from. For long-haul flights, passengers must check in at least 90 minutes before the scheduled departure of their flight. Passengers checking in online need to have done so and printed out their boarding pass at least 120 minutes before the scheduled departure of the flight.
Carry-on: One item is permitted, weighing up to 14lbs and measuring up to 22 x 16 x 8in.
Checked: You can travel with items that weigh up to 44lbs. If you have a round-trip ticket and are staying more than 28 days at your destination, you can travel with up to 67lbs. These limits also apply to children and infants.
Free baggage allowance for checked baggage is 44lbs per passenger. On long-haul flights when the distance between the departure and destination is at least 3,000 miles, the free baggage allowance is also 44lbs though the airline encourages that passengers carry bags that weigh less than 70lbs. If the length of the trip is exactly 28 days or more, the free baggage allowance for checked baggage is 67lbs per passenger if outbound and inbound flights are booked together under the same transaction number.
If you have a topbonus Card Silver/Gold or a topbonus Service Card, your free baggage allowance is 67lbs and you can also take sports baggage weighing up to 67lbs with you without any additional charge. To and from the United States and Canada, passengers can check in two items of baggage weighing up to 50lbs each.
Seat pitch: 30 inches.
Seat reservations can be made online at point of booking at an additional cost. Seat reservations are free for families traveling with infants or for the disabled. Extra legroom seats can also be booked though this must be done through the service center..
Passenger names can be changed up to two hours prior to departure; this is handled as a rebooking and fees may apply. There is no rebooking fee for Top Bonus Card Gold cardholders and one adult and any children under 12 traveling with the cardholder as long as they all rebook at the same time and on the same flights.
Infants under two years of age receive a 90 percent discount on the price of an adult ticket and must be seated on the lap of an adult. Children under 12 receive a 33 percent discount plus taxes, charges, and fuel surcharge.
Pets can be carried either in the cabin or in the hold, depending on the animal's weight and size. Pets must be carried in an enclosed container that is leak-proof and escape-proof. Space for pets is available on a first come, first served basis. For pets weighing less than 13lbs, there is a charge of €30 for short-haul flights, €80 for medium-haul flights and €100 for long-haul flights. For pets weighing more than 13lbs, there is a charge of €75 for short-haul flights, €125 for medium-haul flights and €150 for long-haul flights.
Standard baggage allowances apply. A seat may be purchased to carry a large instrument instead of checking it.
Air Berlin offers free in-flight snacks, drinks, newspapers and magazines. A complimentary meal is available on long-haul flights. A menu of freshly prepared food is available onboard all Air Berlin flights with a minimum flying time of 90 minutes and a maximum flying time of four hours, for an extra cost. The six gourmet boxes as well as breakfast vary depending on the time of day.
Air Berlin's frequent flyer program is called topbonus. Points (“miles”) can be collected on all flights and can be redeemed later for free flights or for an upgrade to business class. In addition to the “topbonus Card Classic” there are cards with Silver and Gold status.
A pdf document detailing Air Berlin's in-flight menu is available on the website.
Remember to pack a good book, or brush up on your language skills if you're planning on reading the in-flight magazine for entertainment as airberlin magazin, available in the seat pockets, is published only in German.
Air Berlin is a member of the oneworld airline alliance.
Air Berlin is Germany’s second-largest airline after Lufthansa and the sixth-largest in Europe in terms of passengers. It is a low-cost airline based in Germany that primarily flies to popular holiday destinations in Europe as well as "city shuttle" routes linking London and Manchester to Germany. The airline is expanding as a pan-European carrier covering destinations without German link-ups: recent new routes have included London direct to Majorca.