Only one employee to take care of a extremely long line of tired customers to pick up rental. Rented a premium elite SUV. Told a first counter we were getting a BMW. Went upstairs to pick up said it wasn’t ready yet. Employee said it would be 15 minutes, then later they brought a dirty VW Atalas said it would be a while if we didn’t take it. Had a used water bottle left in it. The reservation had Been made months ahead. The drop off employee was nice and drop off went better, but we will never rent from National or any business associated with them again. I feel like the pick up part of the business is very poorly ran. Having pretty young girls there in heels trying to get you to take the SUV that is not in the class you paid for doesn’t make it worth it. You are still getting cheated and it is poor business tactics. NEVER RENT FROM NATIONAL AGAIN😫