BMW Rentals in SeaTac from $54

They didn’t have the vehicle we specifically ordered. The young guy just kept telling us to pick any other car, at an up charge of course. We settled on a VW suv. On our 3rd day, the check engine coolant light came on and the coolant level was low. We had to go to an auto supply store and purchase coolant. On the way there I called customer service to find out what we should do if we continue to have engine issues and they weren’t much help. When we dropped the vehicle off, the gentleman, Mark, was very understanding and discounted our bill for the price of the coolant.

Pick up took an unnecessarily long time. There were three employees working the desk and nobody was moving quickly to get through the long line of customers. One was joking around with another customer and then took about 5 minutes in a back room looking for a pen. Once we finally completed paperwork, there was no vehicle in the parking spot we were assigned. I went to a kiosk labeled “customer service” and after waiting in line was told that I should have gone to another stand as this particular one was for drop offs. There was no mention of this on any signage. I insisted that they help me as I had been waiting for some time in line already and he reluctantly agreed to help. He said he was supposed to be on a lunch break but nobody was coming to relieve him. We were assigned a new car and it was in the spot we were instructed to go to. The car had clearly not been cleaned after the prior customer. There was food spilled in the front cup holders, wrappers stashed throughout the car and we found some of the previous customers belongings in the console. The car itself was good, worked great and was the type of vehicle I had reserved. The pick up experience was terrible and I don’t intend to rent from this particular budget branch in the future.

Other than three hour wait to Pick up the car everything else was good

Almost 3 hrs to pick up

The recertification vas not honor. There was no vehicles available and was told that only luxury cars where available.

Faster checkin

Had never used or heard of Sixt before, but was happy with the overall experience. Would use again.

Very bad staff and quality of Cars

Car was good. I had a terrible experience on collection - a 3 hour wait to collect the car. I got to the Avis collection desk at midnight to discover a huge long line. I didn't get my car until 3am. This was specifically the Avis collection desk at Seattle (SEA) airport.

Thanks

Only one employee to take care of a extremely long line of tired customers to pick up rental. Rented a premium elite SUV. Told a first counter we were getting a BMW. Went upstairs to pick up said it wasn’t ready yet. Employee said it would be 15 minutes, then later they brought a dirty VW Atalas said it would be a while if we didn’t take it. Had a used water bottle left in it. The reservation had Been made months ahead. The drop off employee was nice and drop off went better, but we will never rent from National or any business associated with them again. I feel like the pick up part of the business is very poorly ran. Having pretty young girls there in heels trying to get you to take the SUV that is not in the class you paid for doesn’t make it worth it. You are still getting cheated and it is poor business tactics. NEVER RENT FROM NATIONAL AGAIN😫