Contact details
Telephone:
Phone: 1-800-645-3880
Website:
Send an email: customer.relations@lufthansa.com
Mailing Address:
Deutsche Lufthansa AG
Flughafen-Bereich West
D-60546 Frankfurt/Main, Germany
You can find Lufthansa on several of the most popular social media websites:
Twitter:@Lufthansa_USA
Facebook:facebook.com/lufthansa
YouTube:youtube.com/Lufthansa
Pinterest:pinterest.com/lufthansa.com
Lufthansa Check-in
Web check-in:Online check-in and Mobile check-in open 23 hours before departure.
Check-in machines are available at many airports around the world and counter check-in is the traditional way to start your flight. Late night check-in is also available at several airports. Airport information and check-in options are available here.
Time to Check in: Check-in times vary by airport. See the full list of airports and check-in cut-off times. From lots of airports around the US, the cut-off time is 60 minutes before the scheduled departure time.
Lufthansa baggage allowance
Carry-on allowance
Economy Class passengers may bring one piece of hand luggage (First and Business Class flyers may take two). The maximum dimensions for a piece of hand luggage are 55 cm x 40 cm x 23 cm; the maximum weight is 8kg. Foldable garment bags count as hand luggage too (maximum dimensions are 57 cm x 54 cm x 15 cm).
Economy checked baggage allowance
One bag weighing up to 23 kg. Oversize and overweight baggage fees range from $150 to $300. See the full list.
Charges for sports equipment range from $70 (bowling equipment or hockey equipment for example) to $150 (hang-gliding equipment or a kayak).
Lufthansa legroom
Seat pitch: 31-32 inches.
Pre-arranged seating
Reserve seats at time of booking or at time of check-in.
Passenger change details
Changes or cancellations depend on the fare class of the ticket. Flights can be cancelled and / or rebooked via the Manage My Bookings page.
Child fares
On international routes infants (aged up to two years) are usually charged 10 percent of the adult fare.
Senior fares
None.
Pets
Animals are transported in the cabin (maximum weight 17 pounds) or cargo hold. Pet owners should notify Reservations at the time of booking (at the latest 24 hours before departure date). The fee is about $100.
Carrying musical instruments
Some small musical instruments may be carried on board. Passengers may purchase a second for larger items such as a guitar or cello.
In-flight service
Complimentary meals and snacks are provided. In-flight entertainment for Economy passengers includes movies, TV and radio and a children’s entertainment package. Lufthansa FlyNet (on-board broadband Internet access) is available on some long-haul aircraft. Lufthansa Magazin is available on every flight. There’s a new, free Lufthansa Magazin iPad app too.
Air miles
Miles & More is the name of Lufthansa’s loyalty program.
Airline food link
The Food and Beverages page has all the information you need about regarding what’s offered on-board. Or, see photographs taken by fellow fliers of meals they’ve been served and read reviews at AirlineMeals.net.
In-flight magazine
Lufthansa Magazin is available on every flight. There’s a free iPad app too.
Airline alliances
Lufthansa is a founding member of the Star Alliance.
Airline overview
Lufthansa is the flag-carrying German airline and Europe’s largest airline. It’s the four-largest airline in the world based on passengers flown and number of destinations served. Its headquarters are in Cologne and its primary hub is at Frankfurt Airport. It’s a founding member of the world’s largest airline alliance, the Star Alliance.
5 reasons to fly with Lufthansa Airlines:
Star Alliance: Lufthansa is one of the founding members of the alliance.
Connectivity: Lufthansa has a network of more than 400 subsidiaries around the world.
Lufthansa is known for its quality, innovation, safety and reliability.
Lufthansa has the largest fleet of long-haul aircraft with broadband connectivity
Complimentary meals are rounded off with free drinks.
Fun Facts:
Its slogan is “Nonstop You”, which replaces “There’s no better way to fly”.
Lufthansa’s pet facility in Frankfurt handles more than 110 million creatures each year.
Lufthansa’s logo is the crane. They’ve used it since 1918.
Lufthansa buys more caviar than anyone else in the world – more than 10 tons every year.
Accolades:
Lufthansa won Best Transatlantic Airline title at the 2011 World Airline Awards.
Won the Fast Travel Gold Award in 2011, presented by the International Air Transport Association.
Lufthansa was named Best Airline Western Europe at the 2012 World Airline Awards.
In 2012, Lufthansa won first place in the environmental category at Airline Business magazine’s Strategy Awards for using and promoting the use of aviation biofuels.
This information is subject to change. Please confirm all fees and details with your airline before booking.
