Check-in desks open two hours before departure and close 40 minutes before departure for flights within Europe. For international flights, desks open two hours before departure and close one hour before departure. You can also check-in online from 30 hours until one hour before departure. Self-service kiosks are available in most airports and you can also, unusually, check-in by telephone.
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Carry-on: One carry-on item is allowed, no larger than 22 x 14 x 10in and no heavier than 22lbs as well as a personal item such as a purse, umbrella, blanket etc.
Checked: For flights to Canada and the U.S., two items are allowed each not weighing more than 50lbs and with maximum dimensions of 62 linear in (length + height + width). One bag with a maximum weight of 44lbs is permitted for flights within Europe.
Excess: Rates are high, particularly if traveling to the U.S. (starting at $165 for excess and overweight pieces). For flights within Europe there is a fee of $7 per kg.
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Name changes are not allowed. Flight changes depend on ticket type and must be made by calling the reservations number. An administrative fee will apply.
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Child fares are available and infants under the age of two travel for 10 per cent of the standard adult rate.
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There are three choices for transporting dogs and cats: in the cabin, in the hold if the pet is not allowed in the cabin, or as cargo. Unaccompanied pets must be shipped through KLM Cargo.
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Standard baggage allowances apply. A separate seat can be purchased for a large or fragile instrument instead of checking it.
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Meals will be provided. Special dietary requirement meals can be requested up to 36 hours before the departure of an inter-continental flight by calling the reservations center (number listed below), including vegetarian meals, children's meals, special medical diets and meals for religious groups.
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The frequent flyer program Flying Blue allows you to collect air miles with KLM, and more than 100 other airline and on-the-ground partners. Special benefits include a minimum of 500 awards on domestic flights and 750 awards on international flights, regardless of the distance covered.
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There’s nothing like heading up in the skies to work up an appetite. Check out the airline’s menu before you fly so you can decide if you need to bring any extras. See photographs taken by fellow flyers of meals they’ve been served and read reviews at AirlineMeals.net.
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Moby Dick, War and Peace, Leaves of Grass… Do you need to pack a weighty tome or will the in-flight magazine keep you happily occupied for the duration of the flight? KLM's award-winning in-flight magazine, Holland Herald, is available on every flight. Read a preview online.
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