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British Airways - flights and passenger information
British Airways

Contact details

Telephone:

Reservations: 1-800-AIRWAYS (Daily, 7am-1am).

Website:

British Airways Check-in

Online check-in is available 24 hours before the scheduled departure of the flight. Online check-in closes an hour before the scheduled departure of your flight. There are also check-in kiosks at the airports that close 45 minutes before the scheduled departure. You can also check in using your phone or another mobile device by visiting ba2go.com.

British Airways baggage allowance

Carry-on: You are allowed to bring on board one standard-sized bag and one laptop-sized bag, handbag or briefcase. Maximum dimensions of the standard-size bag should be no bigger than 22in x 18in x 10in including handles and wheels and shouldn’t weigh more than 50lbs. You have to be able to lift it into the overhead compartment.

Checked: World Traveller passengers are allowed two standard-sized bags up to 50lbs. The size of each bag should not be bigger than 35in x 29in x 17in.

Excess: The fee is about $50 for each bag or item that is heavier than 50lbs. The charge for oversized (greater than 35in x 29in x 17in) items is also about $50.

British Airways legroom

Seat pitch: 31 in.

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Pre-arranged seating

You can choose your seat when you make your booking, or after you’ve made it through the Manage My Booking page on the website. There, you can see if you can choose your seat for free or if there is a charge. If you choose to wait until check-in to choose your seat, there is no charge. Passengers traveling with children or specialized groups are assigned seats three days before departure.

Passenger change details

Name changes are not permitted. Depending on the type of fare (restricted, non-upgradeable or non-refundable), the date and time of the flight can be changed online at the Manage My Booking section or by calling the reservations number (listed above). 

Child fares

Child fares are available on some short-haul routes and on most long-haul routes. Children between the ages of two and 11 are offered a reduced fare, but that fare depends on the flight. Infants up to two-years-old travel for 10 percent of the adult fare on any of the routes provided they are traveling on an adult's lap.

Senior fares

None.

Pets

Only guide dogs may be taken into the cabin on domestic flights. There is no charge for this unless BA has to clear a seat for the service animal. Domestic pets are carried as cargo. Your pets and their containers do not count as part of your baggage allowance, so you’ll have to pay an excess charge for checking them.

Carrying musical instruments

Musical instruments can be carried on the aircraft as standard carry-on items as long as they are not longer than 50in. This counts as part of the hand-baggage allowance. A separate seat can be purchased to carry a large musical instrument. Musical instruments weighing between 50lbs and 100lbs within the dimensions of 75in x 30in x 26in will be accepted as part of your baggage allowance if you want to check them.

In-flight service

With World Traveller seats, you are offered a three-course meal and a complimentary bar service. The seats have a personal screen and passengers are provided with headphones free of charge. There are more than 200 entertainment options in BA's High Life Entertainment’s Audio and Visual on Demand system.

Air miles

British Airways has two frequent flier programs: Executive Club, which is tied in with its oneworld alliance, and Premier, a more exclusive, invitation-only program.

Airline food link

See what BA is offering by checking out their In-flight Meals. Read reviews from fellow flyers and see photographs of BA meals at AirlineMeals.net.

In-flight magazine

BA's in-flight magazine, High Life, is published monthly and is available on all flights.

Airline alliances

BA is a founding member of the oneworld alliance.

Airline overview

The UK's national carrier, British Airways (BA) flies to more than 500 destinations worldwide. It flies from Vancouver and Calgary to London Heathrow Airport, its headquarters. On November 13, 2009, British Airways and Iberia Airlines announced plans to merge, and since the merger, BA has become the third-largest airline in the world in terms of revenue and the second-largest in Europe.