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    British Airways

    Contact details


    Reservations: 1-800-AIRWAYS (Daily, 7am-1am).


    Phone:    1-800-AIRWAYS (1-800-247-9297)
    International:  Check the list of International Numbers.
    Mailing Address: British Airways Customer Relations USA, PO Box 300686, Jamaica, NY 11430-0686



    British Airways Check-in

    Mobile Apps (
    Mobile Site (
    Mobile Notifications (

    Time to Check in 

    Opening and closing times for check-in and boarding vary by airport. View the check-in times that apply to your booking in the "At the airport" section of Manage My Booking.

    British Airways baggage allowance

    Carry-on allowance: 

    One carry-on item measuring 22in x 18in x 10in, including handle, pockets, and wheels. One personal item such as a purse or laptop. 

    World Traveller Y class passengers (full-fare Economy) may check two bags weighing 51lb each. 

    Overweight and Oversized Baggage: 

    Bags weighing more than 51lb but less than 70lb are charged $60 from any US departure airport. There are fees for oversized luggage too.

    Self Tag kiosks

    Self-Tag kiosks are available at several airports around the country.

    Sports equipment

    There is no additional baggage allowance for sporting equipment, but passengers can pay for extra bags online in advance.

    British Airways legroom

    Seat pitch: 31-34 inches.

    Pre-arranged seating

    After booking your flight, seats can be chosen free (from a limited number) or purchased. Book seats in Manage My Booking.

    Passenger change details

    Depends on the fare class. Access your booking and make changes via Manage My Booking.

    Child fares

    Some infant and child discounts are available. Check the price quote on for full details. Lap infant fares are 10 percent of the adult fare. If you want your infant to sit in a separate seat child fares are charged. Contact Reservations to arrange this; they can't be booked online.

    Senior fares

    British Airways doesn’t offer senior fares.


    IAG Cargo transports pets on BA flights.

    Carrying musical instruments

    Standard baggage rules apply. Musical instruments and equipment can be checked as baggage or, if small enough, carried on board.

    In-flight service

    World Traveller (Economy) travelers are served a three-course meal and a complimentary bar service. High Life is the name of BA's in-flight entertainment. It's stellar with movies and TV and a great Skyflyers Kids' zone. High Life is also the name of BA’s magazine. It’s on every flight and available on your iPad too.

    Air miles

    BA’s loyalty program is called Executive Club.

    Airline food link

    Full details of meals available on every type of flight can be found online at BA’s website. Or, you can see photographs taken by fellow flyers of the meals they’ve been served and read reviews at

    In-flight magazine

    BA's in-flight magazine, High Life, is published monthly and is available on all flights.

    Airline alliances

    British Airways is a member of the oneworld alliance along with airlines such as Qantas, Cathay Pacific and Finnair.

    Airline overview

    British Airways is the much-admired flag carrier of the United Kingdom. A founding member of the oneworld® alliance, BA and its affiliates fly to more than 170 destinations in nearly 80 countries in North America, South America, Asia, Africa, Australia and, of course, Europe. It's the UK's largest airline as far as fleet, flights and destinations served goes. Its main hub is at London Heathrow Airport.

    Connectivity: British Airways is a founding member of the oneworld alliance. 
    Oneworld partners: BA & co. serve more than 170 destinations in nearly 80 countries. 
    Fleet: British Airways has a fleet of about 240 aircraft including more than 100 long-haul aircraft. 
    British Airways' airport lounges are the epitome of elegance and luxury. 
    Technology: BA has equipped its pilots with iPads to improve customer service and operational efficiency.

    Fun Facts:

    The Flower Duet is the official tune of the airline, used in various advertisements since 1989.
    British Airways’ first Airbus A380 flew from Los Angeles to London Heathrow in 2013.
    BA took part in UnGrounded, a Lab in the Sky, in 2013. A group of industry leaders worked on global challenges on a flight from San Francisco to London - at 30,000 feet.
    BA has a codeshare agreement with WestJet, the Canadian airline.
    BA commissioned posh UK tea brand Twinings to make a new blend specially for their planes.


    Won Best Transatlantic Airline at the 2012 World Airline Awards in the UK. 
    Awarded World's Leading Airline Lounge: First Class in 2011 in the World Travel Awards. 
    BA’s on-time performance is 82 percent. 
    BA set a Guinness World Record in 2013 for the "Highest Concert" after hosting a 1980s gig at 43,000ft.