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I didn’t like the car they gave me

I felt threatened by an employee and cancelled my reservation after calling customer service. In all fairness employee was alone cleaning a previously returned car, garage door open so I went in. No note on office door that they were closed and employee was sole person on site. I knocked strongly on window and door frame of passenger side, called out, went around side repeating loud noises, rapping and finally lightly touched employee's shoulder-this employee was vacuuming with head phones and totally unaware of any external movement, noise, customer which in retrospect I feel puts themselves is possible danger. Employee reacted with a start, pointed finger close to my face demanding I leave the premises. I had previously tried to contact Avis to extend reservation but only received robot calling which was impossible to accommodate me. It is a terrible system when one needs a person to help and there is no answer even during afternoon. I was a bit shaken and choose not to rent from Avis in any near future. Neither customer service or Kayak due to mechanical answering machines cannot provide service in such a situation.

No cars available!!

This Hertz counter was not at airport and apparently not even connected to Hertz except by name. Couldn't get taxi or Uber to airport when dropping off on Sunday. Employees not helpful in dropping car at airport.

No transportation to off-site rental at Santa Fe Airport. Be prepared for a $40-50 Lyft or Uber cost. Agents can be out of office when you arrive. Be prepared to wait.

Picking up vehicle was poorly organized. Dropping off at airport was fine.