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bad price, wasn´t the best price

Nothing you guys should take chime cards

Congratulating excellent service by James in the Miami counter ! Defenetly switching from Hertz !

Short line for pickup - good avail for support when needed - clean car

Pickup and drop-off was a snap. Car was clean and in good shape. I will use Enterprise again for car rental

Sharle ( ?) who checked us in when we picked up the car was especially kind and efficient with a long line of people waiting for cars and the usual problems of lost items left in car, etc. She really kept her cool and remained helpful and kind to all. Well done!

It had hidden cost

Waited 1.5 hours in line for the Hertz counter at the Miami airport. Absolutely ridiculous after a long day of flying. Never again with Hertz.

Three hours in three consecutive lines to pick up reserved car. Stupidly smoked a cigarette in Miami traffic: $400 surcharge. Also charged for two days for 17-hour rental.

Great service, with everything as expected.

The attendant opened the office 30 minutes late. None of the customers present received the reserved vehicle. One of the patrons immediately returned the vehicle when she discovered car problems. Although I had reserved a minivan, the attendant told me that there were no minivans left. The vehicle that was given to me was filthy; it even had chewing gum in a few places on the back seats.

Do not book from this AViS their cars are dirty and have insects crawling around the vehicle. They smell moldy and the customer services does not help at all into getting your car replace. Avis you need to check more in your franchises they have very poor standard in their vehicle maintance.

Avis made it easy to get in a car and on our way quickly with no games and no hidden fees.

Car was fine Drop off was great. Pick up was not organized.

Good experience

I have a newer credit card that uses an 8-digit BIN number for verification (as many new credit cards do) instead of the older, 6-digit system. They could only verify using 6-digits, so they incorrectly thought my card was based in a different country and could not verify it using another method. I had to wait there for over an hour until my bank opened, and even with their verification, would not allow me to use that card. The employee was indifferent and kept telling me I was wrong and that my bank was based in Lebanon, despite the fact that I had the bank on the phone explaining to her that new credit cards use 8-digit BINs. Ultimately I had to use a debit card - it was a very frustrating experience.