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Lovely experience from pick up to drop off

Did not realise that booking through Kayak meant no insurance whatsoever. This doubled the cost! No contact from Hertz prior to pick up. Sketchy information about what was covered. Nil paperwork bar a receipt.

All good but the car was very dirty on the outside as it looks like it had rained and there was dust all over the car. Beautiful inside though

Upgrade to a crossland. Loved it.

Trading Fraudulently.

On pick up we found scrapes on the car that weren’t marked on the paperwork so got them to correct it. Agreement was for 100 miles per day this was changed to just 71 miles. Very disappointed. Checking the car back in was very quick and trouble free.

Pick up is in dark underground garage at LHR. Staff do not accompany customers to mark paperwork with existing damage to vehicle or help with controls on vehicle. Telephone assistance, very difficult to reach a live person to address concerns after pickup. World wide Sixt computer system was down for over two days and email assistance was delayed. Usual problems communicating with a live person when I was eventually able to talk to someone in English as it was not their first language. Insurance is very expensive at the counter at pickup. Be sure to buy online with rental prior to pickup. Good luck!

I should have known better. When picking up the vehicle, I was handed a vehicle damage report that literally listed dozens of minor scratches on the vehicle. I couldn't actually see any of these on the car but decided to overlook that. Then, upon returning the vehicle, I was charged a significant amount of money for a very minor scratch on the hubcap, far in excess of what it would have taken to replace the entire hubcap, and certainly not warranted for the minor scratch present. Also, the pickup location is very difficult to find, and the drop-off is equally difficult, as you have to ignore the customary signs pointing to rental car returns at the airport.

Overall it was a good experience. There could have been better signage coming in from the M25.

It was impossible to phone these people on Saturday morning. I returned the car one day early. It was unclear where to drop the car, but I figured it out, and then got stuck in the parking garage. I had to squeak out when a car left. I found the budget website unhelpful and also the customer support number. But overall I was delighted and the car was great. It was somewhat disconcerting that they didn’t inspect the car when I brought it in and they said I would be billed at a later time. They required rather large deposit upfront. So I had to trust them on that

Even though it was on a National holiday weekend, the Budget folks got us all through the throng and into a car very quickly.

- We were told that we if had to return the car early we won't be charged anything on top of what we have paid, even if out rental agreement had a minimum period - We were not told about the city supplement fee at pick-up nor drop-off - We were charged a damage fee for a damage that was there at time of pick-up without being sent an invoice or anything like that, money just disappeared from my account - I had to wait a total of 95 minutes on hold for someone to respond to our concerns

When picking the vehicle up there was a lot of pressure to pay for extra insurance. Perhaps they should make people aware of this at the time of booking. This was necessary as I demonstrated I had the excess covered. This did not stop them scrutinizing my documents. Returning the vehicle was trouble free. The guy who checked the vehicle back in was called Mark and he couldn’t have been more helpful. Thank you Mark. Not sure why it takes up to 14 days to refund the somewhat excessive deposit of GBP 2,500! Green motion where quick to take the money but it seems not too keen to give it back!

Big mistake to rent from this company! Got to heathrow airport at 22:00 to find out their shuttle bus stop service at 21:30 , no one picks up the phone and you get an email for the customer to check in to confirm eligibility to rent a car like you applying for a job in her majesty’s government !! The dumbest thing I ever heard ! So no car and they got paid