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After being switched to 4 different cars, we finally got one albeit 3 hours later than promised. Car was dirty inside and out; particularly the glass and windshield. The dirty glass inside and out made it unsafe to drive until I cleaned it. The car had 40,000 miles on it, and the worn out windshield wipers made the situation worse. Car was reliable. The Enterprise website and office phone message state how much care they put into cleanliness ... they really dont.

Getting a Car with a CD Player for Long Trips.

Everything with the vehicle was great- other than my flight getting canceled forcing me to drive back home and nobody told me about all the added fees involved. I had my doubts when I asked how much is this going to be if I have to drive back and drop off at another location/different state and he said it wouldn’t. My under $500 for the week rental was closer to $1000. I travel so much- I doubt I’ll be using budget again based on this. It was terrible customer service at the DEN airport budget however wonderful customer service at the Stuart FL location. The car they initially gave me also had no windshield washer fluid and it was a storm when I was leaving CO. None of my cars had full tanks of gas either but I returned them all full and got it hung for that. I felt that as a customer I did more than what budget did for me.

THe woman who checked me in was great (at the counter in the Colorado Springs airport). Offered me an upgrade and explained insurance. She was great! I got to the car and half the drivers seat was busted on the side. I drove to the kiosk in the parking lot and that woman was RUDE AS H*LL. I asked where i can have it documented about the seat so i didn't get blamed for it. She told me to take a picture. I questioned the validity of that response and she acted like I was dumb saying, "It date/time stamped". I asked her to document in my reservation, she declined. I asked for a business card she said she had none. I asked her name and for a pc of paper and pen. She told me her name but didn't come forward with the pen/paper. I saw a yellow sticky note right inside the window so grabbed it and wrote her name down with MY pen from my purse. THat woman NEEDS TO GO! I would have thought she would have asked if i want a different car - no offer made...and I wouldn't have taken it, just wanted it documented that the drives seat was coming apart (the plastics). Mind you I had a 17 hr drive ahead of me. I still love ya, Budget - just need to give that woman some customer service training please. Maybe have the check in clerk give the parking lot kiosk woman the training :)

Car smelled like it might have been smoked in… had some outside repairs obviously. Not the best shape but sufficient.

Definitely was a friendly staff member who helped with car. What I did not like and this is on the company was that my 23 year old son was not allowed (due to computer flagging him as underage) to be a registered driver. That is ridiculous. He has a clean license, and to be then told the minimum age to drive the rental is 25. Unfortunately if this is the rule I will not be able to rent from Hertz/Dollar again.

Everything was great except I forgot my USB Chip for my music and I called the Colorado Springs Airport and asked for but they just told that the cleaning crew said that they didn't find anything so we know what happened because I would never lie about something like that. So just maybe it will still turned in but mind you I will not hold my breath. My phone # is 719-201-8036 if it's found. Thank you..

These Avis people were friendly and professional. Their service was efficient with a fair price when other prices were high.

Hertz has put an extra$209 charge on my bill that I am trying to understand! BEWARE

The rental location ought to be clearer b4 transaction is complete. We thought we were going to be picking the car up at the airport. It wasn't until we received the email confirmation that we discovered the car would be waiting for us at another location. In our case it all worked out, we were sent to the airport location to pick up an SUV that had all wheel drive. (weather conditions)

Since I rented through Kayak the people at Hertz said they had no information about my rental. Even though I got the confirmation email FROM Hertz directly. They didn't have the van I rented and scrambled to put me in a Dodge Ram truck as a replacement. They did everything they could at Hertz and got me in a replacement vehicle but the communication between Hertz and Kayak was abysmal.