Find SUV rentals in Milan

Very nice people, easy pickup and drop off, nice car and good value.

The staff at the desk in Milan didn’t speak a word English and even when we tried to just give our name they referred us to call the call centre to check in and they relayed to the staff. It took forever and was bizarre we’ve never had this. Then the car booked wasn’t available and a suitable replacement wasn’t available. So we ended up having to cancel and go to another desk and pay more as a ‘walk-in’ to a different rental company.

The car was brand new and the pick up and drop off process was seamless and quick

Easy. Helpful. Good location.

Didn’t have our car. Made us pay triple for another.

It was great. We had a delay which left us getting to our pick-up location 5.5 hrs after the scheduled pick-up. The lady at the front counter helped us get a vehicle even after telling us the vehicle contract is terminated after a 2 hr delay. She was very understanding, especially since the delay was out of our hands.

The vehicle was great. The pickup experience was awful. Long-line and slow service. Drop off was equally terrible. Poor signage to find the drop off area and only 1 person to check you out .

I did not receive the car I ordered and paid for. I reserved a car that could fit 5 people and 4 suitcases. The example car was a Citroen C4– a car with a hatchback. This was essential to us because we had 4 people with 4 bags. The car we received was comically small and we could only fit 2 bags in the trunk (barely) and had to put a seat down and squeeze in like a clown car with bags on top of each person. When I returned to the counter to point out the discrepancy I was gaslit and told it was the car I ordered and only offered the alternative to pay for an suv.

Car was not ready for over 5 hrs after reserved time. The staff said for us to go into town to see some of the attractions while we wait but we did not budget for that and our family of 5 waited to get a car. No discount was offered for the inconvenience

Kayak and Avis both failed to notify me that an international drivers license would be needed. The people behind the desk at Avis said this was in the fine print. This is completely unacceptable and a detail this completely essential should be in bold red print. This should be better communicated to consumers to avoid such drastic issues.

Beware… AVIS will NOT guarantee your rental. I had a van reservation and planned all my trip with this van. To my surprise they DID NOT honor the reservation and ruined my travel plans… Their solution? NOTHING… they simply said, “We can’t do anything about it, go to the airport office and see what you can get.” Just like that… I lost money on my hotel reservations and travel plans. I would NOT trust them ever again.