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Buen servicio y atención!

Customer service was Good and helpful that’s for sure. The Car alarm system shut the car off on Saturday at 10 am and we didn’t get a replacement till Sunday around noon or after. Apparently some system malfunction from satellite security. They accommodated by taking two days off from car rental and allowed me to return gas at half a tank. However, it did effect our vacation plans for those two days as I had to make other arrangements to travel. Luckily for me I was able to leave the vehicle in a safe spot and move the car into an area that it didn’t affect the home owners. It affected my Family Plans and Traveling trips for those Days. I didn’t want to complain to that specific dealer as I knew they couldn’t do much else for me. However I expect AVIS or Kayak to do right by making this right.

From $37 usd when I reserved, went to $200 with insurance and other charges… To drop off take about 1 hour

HERZ Goldmember nr.62347703 R.J.L. van Vliet The requisted car was not avalable and the only replacement they were willing to give me without extra paying was an open pick-up with no projection cover for the laugage. I rejected, and there was no other chose given to pay an extra addition fee for the only upgrade car available. I had no choice otherwise I had no car and was stranded with my family (wife + 3 children). I will make an official complaint about the hole situation.

They gave me the car I needed, at the time I needed

FYI Dollar is now owned by Hertz and there is no longer a Dollar storefront. I had trouble finding the rental place because the confirmation email did not mention that I needed to go to Hertz and there is an old Dollar listing on google maps that no longer exists. When I finally found it, after calling, they told me they didn’t have any cars available. It was very stressful and a huge waste of time.

Clowns. Try to force you to buy unnecessary insurance. Never had a problem renting cars in Mexico until I went there. Read similar reviews but thought I would try anyway. Wrong choice walked out went next door got the same car without any extra insurance (they tried to charge twice the cost of the rental) Don’t make the same mistake. Go with a different company.

Despite having received a confirmation email when arrived I was told there were no cars available and should not trust a third party. I was left in a very difficult situation, as I had reservations that needed the transportation. Ended up having to book a taxi to drive us for 3 hours and missing multiple stops we had planned during our holidays.. Really made what was supposed to be a good roadtrip a nightmare

Woke up at 5am to have a full day travelling around Mexico only to get to the location and they say there are no cars. Thrifty blame the booking site for not speaking with them before confirming. Very very poor!

We booked the car, travelled the pick up point to get the car and they didn't have it. They said we had to then go to the airport to pick up and they may not have one either. In the end we went next door to Avis who went above and beyond to help us.