Find SUV Rentals in Clarksburg

Pick up location for Clarksburg West Virginia could be better. I drove past enterprise rental to get to the airport which informed me I had to turn around and go back where I just passed to get the rental car other than that perfect all the way couldn't ask for better

The shuttle consisted of two cars only picking up the “drivers” and leaving the rest of family members at the airport for about an hour. Others even longer. They are quick to take your reservation and put a 300 dollar hold on your credit car but fail to tell you they don’t have a man actual shuttle. And the cars picking us up were about 30 minutes late. Everyone who rented a vehicle was upset we had to leave wife’s, kids, grandparents at the airport waiting. Not professional

Absolutely nothing. Everything should have been better.

Hertz does not give the customer an option for reaching a human being by phone. My drop off location was Saberton WV. The hours posted online were till 5pm (Wed). From noon Wednesday, I had no option to reach a person (customer service) to ask a question regarding drop off. When I called the online 800# and the number on the business card provide, the outgoing recording looped around for extending the rental and provided no option for a live human. I arrived at the drop off at 3:45. The location was locked up with no key drop box option. I left the car with the key in it. I have no way to contact this office, because of the way the phone line works.

Terrible service. Had a car booked online and they called a few hours later to say they had nothing available and would call me as soon as they did. I never heard back from them.

Despite calling ahead to ensure the timing, there was no one at the facility to process my rental when I arrived, and no response on any of the numbers provided at the counter. In the end I had to abandon my plans for car rental and drive my own vehicle.