JetBlue Airways

Contact details

Telephone:

1-800-JETBLUE (538-2583) / International: Find your contact number at http://www.jetblue.com/contact-us/

Website:

www.jetblue.com

Email:Fill out the online contact form

Mailing Address:
John F. Kennedy International Airport
JetBlue Airways, Terminal 5
Jamaica, NY 11430
USA

You can find Jet Blue on several of the most popular social media websites:

Twitter:@jetblue
Facebook:facebook.com/JetBlue
YouTube:youtube.com/jetblue
Google+:plus.google.com/ JetBlue/posts
Instagram:instagram.com/jetblue
Pinterest:pinterest.com/jetblueairways
Blog:BlueTales
SoFly Info page:jetblue.com/Sofly/Aggregate.aspx

JetBlue Airways Check-in

Online check in is available up to 24 hours prior to departure, but no less than 90 minutes before the flight. For customers traveling without checked baggage on domestic flights, a boarding pass must be obtained at least 20 minutes prior to scheduled departure. Customers traveling domestically with checked baggage must get a boarding pass at least 30 minutes prior to departure. Passengers must get a boarding pass at least 60 minutes before departure for international flights (with or without checked baggage). All customers must be at the gate at least 20 minutes before departure.

Mobile App

Mobile Apps
Mobile Site
Mobile Boarding Pass
Mobile Notifications

JetBlue Airways baggage allowance

Carry-on Allowance

One carry-on item limited to 26 inches long, 18 inches wide and 12 inches high for Airbus A320 planes, or 24 inches long, 16 inches wide and 10 inches high for EMRAER 190 planes.

One personal item less than 18 inches long, 15 inches wide and 8 inches in height.

Any carry-on bag that does not fit in the overhead bin must be checked.

Economy Checked Baggage Allowance

The first checked bag is free on JetBlue. A $40 fee applies to the second checked bag and a $75 fee applies to a third checked bag. (Boxes are not accepted as checked baggage on international flights.)

A checked bag may not exceed 62 inches in overall dimensions (length + width + height) or weigh more than 50 pounds.

Overweight and Oversized Baggage

A $50 fee applies to a bag between 51 and 70 pounds, a $100 fee applies to a bag between 71 and 99 pounds, and a $75 fee applies to a bag that measures between 63 and 80 inches. Bags that exceed 80 inches are not accepted.

Bag Drop

JetBlue partners with a company called BAGS for remote check in from various properties. Visit their website for additional information: http://www.airportbags.com/

JetBlue Airways legroom

Main Cabin seat pitch: 34-38 inches

Pre-arranged seating

Seats can be booked online where customers have the chance to look at a seating plan with details on available legroom. Even More Space seats are available for purchase. These seats give additional legroom, early boarding, early access to overhead bins and, in some cities, expedited security screening.

Flight Classes Available

Economy Class

Passenger change details

For changes or cancellations, customers can use the Manage Your Flights page. Customers may cancel a flight 24 hours from the time it was originally booked at no extra charge, as long as travel was booked at least seven days before the scheduled departure date. Non-refundable tickets can be changed or scheduled prior to scheduled departure for a fee of $100 per person plus any difference in airfare. A full refund can be gained for changes and cancellations made to refundable fares prior to scheduled departure. Changes and cancellations can be made by calling 1-800-JETBLUE or online.

Child fares

Infants who are at least three days old, but younger than two years old may sit in an adult’s lap for free. Customers traveling with a lap child must call JetBlue after booking their flight to give the name and birth date of the infant.

Senior fares

Senior fares are not available.

Pets

JetBlue’s free traveling pet program is called JetPaws and offers a special bag tag for your pet carrier, a list of pet etiquette guidelines and the ability to earn TrueBlue points. Pet carriers cannot be more than 17 inches long, 12.5 inches wide and 8.5 inches in height and cannot weigh more than 20 pounds. Pets must be booked via phone (1-800-JETBLUE) and a non-refundable pet fee of $100 per flight segment applies. Only one pet is allowed per passenger and the total number of pets per flight is limited. A pet and carrier count as one personal item.

Carrying musical instruments

Standard baggage allowances apply.

Carrying sports equipment

Golf equipment is allowed on all flights and will not incur any additional fees provided it does not exceed weight limitations. A golf bag’s contents are limited to 14 golf clubs, three golf balls and one pair of golf shoes and will count as one checked bag.

Bicycles are accepted in hard-sided, padded bike cases or with the handle bars secured sideways and the pedals removed. All bikes are counted as checked luggage and must be covered in plastic foam, a cardboard box or other protective material. A $50 fee per bike applies for domestic and international flights. Other excess baggage fees may also apply. Overweight baggage fees do not apply, but a bike – like each piece of regular luggage – still must be less than 99 pounds. If a bike in its case is less than 62 total inches and less than 50 pounds, a fee doesn’t apply.

Skateboards are allowed as conditionally checked items.

Ski and snowboard equipment is allowed at no additional charge except on flights to or from the Dominican Republic. Each item must be in an appropriate case and counts as a checked bag. Weight limitations apply to skis and snowboards, but standard dimension requirements do not.

Fishing equipment will not incur extra charges, but each item must be in an appropriate hard-sided container and will count as one checked bag. Weight limitations apply to fishing poles, but standard dimension requirements do not. Fishing poles may be carried on if they fit in the overhead bin. Small hooks and fresh-water hooks are also permissible in carry-on luggage, but deep-sea fishing hooks must be in checked baggage.

Tennis racquets can be carried on and will count as one piece of carry-on luggage.

Only one surfboard per case is allowed and each surfboard counts as a checked bag. A surfboard and case combination that weighs more than 100 pounds is prohibited. A fee of $50 per surfboard each way applies on domestic and international flights. Surfboards are not allowed on flights to or from Bermuda, Santo Domingo and Santiago.

Scuba diving equipment such as regulators, buoyancy compensators, masks, snorkels and fins are allowed as either checked or carry-on baggage at no additional charge. Compressed gas tanks are not allowed.

Information regarding flying with other sports equipment can be found here.

Onboard Wi-Fi

In-flight Wi-Fi is slated to become available in 2013.

In-flight service

A selection of free snacks and beverages is available on all flights. Passengers can purchase a larger Eat Up box of snacks for $5.99.

JetBlue offers 36 channels of free DIRECTV at every seat, along with newly released movies ($5.99 each on domestic flights and free on flights operating outside the continental United States) and more than 100 channels of free SiriusXM Radio.

In-flight Wi-Fi is slated to become available in 2013.

Air miles

TrueBlue is JetBlue’s travel loyalty program. Members earn Award Travel points, have access to special online features and get early access to deals and news. Earned points can be applied to flights, magazine subscriptions, vacation packages, charitable donations and more.

Airline food link

Snacks and drinks available in flight can be viewed at JetBlue’s website. See photographs of meals and read reviews from fellow fliers at AirlineMeals.net.

In-flight magazine

None.

Airline alliances

JetBlue isn’t part of a specific alliance, but has partnered with more than 20 airlines, including Aer Lingus, Cape Air, Lufthansa and South African Airways.

Airline overview

Based at New York’s JFK airport, low-cost carrier JetBlue first took flight in February 2000. Today, the airline offers flights to more than 63 destinations in 21 states, including Puerto Rico, and 11 countries in the Caribbean and Latin America.

Flights:

•JetBlue typically operates about 229,000 domestic and 38,000 international flights each year.

Fun Facts:

•JetBlue welcomed about 30 million customers in 2012.
•In 2012, jetBlue staff members processed 20 million checked bags.
•More than 230,000 people used the WiFi at JetBlue’s dedicated terminal at JFK.
•More than 108,000 pets took to the skies with JetBlue in 2012.
•In 2012, the airline gave away 8 million bags of chocolate chip cookies, 20 million bottles of water, 2 million cans of Coca Cola and 1.4 million cans of Diet Coke.
•”The Hunger Games” was the most-watched movie on JetBlue in 2012.
•More than 83,000 trees have been planted as part of the airline’s One Thing That’s Green Program.

Accolades:

•Top Low-cost Airline for Customer Satisfaction in North America, nine years in a row including 2013 (J.D. Power & Associates 2013 North America Airline Satisfaction Study)
•Best Domestic Airline, 2012 (Porthole Cruise Magazine)
•Best Innovative Consumer Experience Concept or Practice for Live From T5 Concert Series, 2012 (Airports Council International-North America)
•Best of the Web Mobile Leader, 2012 (Compuware)
•Best Airline Website Booking Experience, 2011 (U.S. Air Travelers’ Choice Award)

Article by Melisse Hinkle (374 posts)

A New England native but explorer at heart, Melisse has traveled throughout North America, biked through rice paddies in Bali, seen the Northern Lights in Iceland, walked alongside llamas in Machu Picchu and made her way around Europe while studying abroad in London. She is the Head of Content and Social Media for North America at Cheapflights.