Phone: (516) 622-4222 in the U.S.
International: Find your international contact number on the Aer Lingus website.
Google+: plus.google.com/+aerlingus /posts
Aer Lingus Customer Care Unit
300 Jericho Quadrangle
Jericho, NY 11753
Aer Lingus Check-in
Web Check-in and 30 Day Advance Web Check-in is available on selected routes.
You can use Web Check-in from 30 to 2 hours before your scheduled departure time.
Web check-in is available on all flights between Ireland and the UK, Continental Europe and the USA. Flights operated by codeshare or interline partners are not eligible.
Passengers travelling from the USA with web boarding passes must visit the dedicated Web check-in desk at least 45 minutes before their departure time for passport verification.
Seats are automatically assigned, but you can change your seats by clicking the ‘Change Seats’ button on the ‘Seating’ page.
30 Day Advance Check-in
Passengers can use Advance Check-in when they book via www.aerlingus.com and they have between 30 days and 30 hours before their scheduled flight time.
30 Day Advance Web Check-in is available on all flights between Ireland and the UK, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Finland, Germany, Greece, Hungary, Italy, Lithuania, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Turkey, Lyon, Nice, Paris, Toulouse, Perpignan, Marseille, Bordeaux, Amsterdam, Rennes, and Agadir.
The Aer Lingus mobile app allows you to check-in, and retrieve your boarding pass straight from your smartphone.
A link to your boarding pass will be sent either to your email account or as a txt to your phone.
Aer Lingus baggage allowance
One piece of cabin baggage sized no more than 21.5″ x 15.5″ x 9.5″ and no more than 22lb. One small personal item such as a small handbag, laptop, duty free or baby changing bag sized no more than 10″ x 13″ x 8″
Aer Lingus Regional (Operated by Stobart Air)
One piece of baggage sized no more than 18.5″ x 13″ x 8″ weighing no more than 15lb. No additional personal items are permitted on Aer Lingus Regional flights.
*Note: If flying a route connecting with an Aer Lingus Regional service the smaller baggage allowance applies to all parts of the journey.
Shorthaul flights (within Europe)
Low Fare Economy passengers must pay for all checked baggage. Four baggage options are available from 33lbs to 55lbs.
Economy Plus/Flex Fare passengers may check one bag weighing up to 44lbs for free. Additional baggage options are available for a fee.
Book baggage online up to 2 hours before your flight and take advantage of online book discounts but remember baggage fees are non-refundable. Aer Lingus has a 3 bag maximum per passenger with all bags weighing no more than 55lbs in total. Excess weight is charged per kilo per flight in excess of the allowance.
One collapsible stroller per infant or child is allowed for free along with a car seat or booster seat.
Longhaul flights (to/from North America)
Economy Low/Flex Fare passengers can check-in one bag weighing no more than 50lbs free of charge. Infant baggage allowance is 22lb along with one collapsible stroller plus a car seat or booster seat.
Business Class passengers are permitted to check three bags up 70lbs each with a total of no more than 150lbs free of charge.
For Aer Lingus operated routes two bags per-passenger can be booked online and on non-Aer Lingus routes one bag can be booked online. Additional bags can be paid for locally at the airport.
All baggage should measure less than 62ins (length + width = height).
If your journey is partly or entirely with another airline, baggage allowances may differ. Please see the guide for the appropriate partner for allowance information.
Details of fees for additional baggage are available on the Aer Lingus site.
After you check-in online you can proceed directly to the Bag Tag and Drop desk to process your checked luggage. Please note that Bag Tag and Drop off desks are not available at all airports.
Pets are not permitted to travel on board Aer Lingus aircraft. All pets will be carried in the aircraft hold.
Animals need to be at least 10 weeks old when travelling and reservation staff must be informed beforehand.
Separate procedures apply for passengers travelling with Service Animals (Seeing Eye Dogs). All suitably harnessed assistance animals can travel in the passenger cabin for free. Contact Aer Lingus customer service at least 48 hours before travel. On flights to Ireland from the US please contact teh Animal Health Section of the Department of Agriculture, Food and the Marine well in advance of travel to obtain a prior approval permit via email at firstname.lastname@example.org.
Animals can be confirmed on Aer Lingus flights from 30 days prior to travel.
The following breeds of dogs will not to be carried under any circumstances on any Aer Lingus aircraft: Akita, Argentino, Fila Brazillero, Mastiff, Pit Bull and Tosa
Travelling within Europe: Pets must be booked to ravel with Aer Lingus Cargo. Animals presented at passenger check-in will not be accepted under any circumstances.
Travelling from USA: PET EXPRESS will make the arrangements to ship your pets to Ireland on behalf of Aer Lingus. Contact Pet Express at 1-866-PET-MOVE or visit their website at pet-express.com.
Note: animals cannot be shipped from the USA on Fridays or Saturdays.
Travelling from Ireland: Pets (cats & dogs only) can be booked as excess baggage by contacting Aer Lingus reservations. There is a €160 per flight sector per crate payable at the airport on the day of departure. If the passenger is not travelling with the animal, or the animal isn’t a household pet, they will be booked as cargo.
Aer Lingus Regional flights: Only domestic cats, dogs and rabbits will be accepted on Aer Lingus Regional flights. This applies to domestic flights within Ireland and flights between Ireland and the UK. At the time of booking, you must call Aer Lingus Reservations and a €40 fee per crate, per flight also applies.
Carry On: A musical instrument can be carried in the cabin provided it is within the hand baggage size and weight limits.
Extra Seat: If the instrument is larger than the permitted hand baggage size, e.g. a guitar, and the passenger wishes to carry it into the cabin, they will have to purchase an additional seat which must be a window seat. The instrument should be booked under the name of the instrument e.g. Guitar/One Ms or Saxophone/One Ms. The actual weight of the instrument, including its case, must not exceed 165lbs.
The maximum dimensions that Aer Lingus Regional can accommodate an instrument on a seat are: 16 ins x 23 ins x 37 ins.
Check-in: Larger musical equipment must be checked in. Normal excess baggage rates will also apply.
The maximum weight for carriage of sports equipment is 33lbs. Normal excess baggage rates apply if you carry over the maximum allowance.
If you are travelling on Aer Lingus Regional flights carrying sports equipment is subject to available space on the day.
Passengers can travel with bicycles, diving equipment, fishing equipment, golf bags, ski gear, surf boards, wind surf equipment, snow boards, and sports guns.
For more information on traveling with sports equipment visit the Aer Lingus website.
Aer Lingus legroom
Standard/Economy: Pitch is 31″ – 32″ and 17″ width.
Business Class: Lie Flat Sleeper Seats have 58″ pitch and 21″ width.
Passengers can choose to select and book their seat before check-in. This service is available on the confirmation page when you book online or by clicking on ‘Manage Booking’ from the homepage. Shorthaul seat fees start from EUR5 and Longhaul seat fees start from EUR20. The seat fees are non-refundable.
Passenger change details
Name changes can be made for €100 per person and can be changed up to 2 hours prior before departure, but are not permitted for bookings with airlines other than Aer Lingus in the itinerary.
Please contact the Aer Lingus Reservations Department.
Low Fare / Plus fare – Shorthaul flights (Between Ireland/UK/Europe)
Changes are allowed on aerlingus.com for €40 or through the Call Center for €50 per person per flight, plus any difference in cost between the original price paid and the new price. However, there will be no refund/travel credit if the new fare is cheaper.
Low Fare – Longhaul flights (Between Ireland and USA)
Change fees of €100 per person per flight apply, plus any difference in cost between the two flights. However, there will be no refund/travel credit of the difference if the new fare is lower.
No Itinerary change fee will apply.
Date, time and route changes are allowed subject to availability plus any difference in cost between the two prices, but there will be not refund if the new price is lower.
Date, time and route changes are allowed subject to availability and can be made up to 2 hours prior to the flight departure time.
Missed Departure Change
(flights between Ireland and the UK/Europe only)
If a passenger arrives at the airport after check-in has closed, but before their flight has departed, they may change their flight at the airport to the next available Aer Lingus flight to the same destination, or another destination in the same country as the original booked flight for a fee of €75 or equivalent.
Infants – 6 months or under: If the child is under 6 months of age the infant must sit on an adults’ knee. The fee is a flat rate of €20 on all shorthaul routes and 10 per cent of the adult fare on flights to the USA. Infants – between 6 months and 2 years: Parents have two options when traveling with children aged up to two years. They can either travel with the child sitting on their knee for a fee of €20 on all shorthaul routes or 10 per cent of the adult fare on flights to the USA or can purchase a seat for the infant at the appropriate fare. Note: One adult cannot be responsible for more than two infants. Children under age of 12: On Transatlantic flights, Aer Lingus offer a 10 per cent child discount for passengers between the ages of 2 and 11.
There are no discounts for older travellers.
Economy Low Fare Economy Plus Fare Economy Flex Fare Longhaul Economy Longhaul Business Class Sit back and relax with your own on-demand in-flight entertainment system on Aer Lingus Economy Class flights to/from the USA. If traveling in Business Class you can watch the latest blockbuster films on your own personal 10.5 inch screen from the comfort of a lie flat seat. In-seat power points are located under the seat cushion on all aircraft between every two seats.
Aer Lingus’ frequent flyer program is called the Gold Circle Club. Members can earn and spend frequent flyer points on Aer lingus and partner member flights and on a range of services.
Airline food link
Whether traveling long or short haul, Aer Lingus’ in-flight cuisine uses fresh and seasonal produce.
With Aer Lingus’ on-board Sky Deli fresh and tasty food and refreshing beverages are available to purchase throughout the day.
Long Haul Economy
When traveling to and from North America you have two dining options. First, you can select either a complimentary meal or pay to upgrade to enhanced meal service.
Enjoy restaurant quality food and drink with wines specially picked to match each and every course. All Business Class meals are served on Waterford Crystal and Wedgwood China.
The Cara Magazine is the in-flight magazine available on all Aer Lingus flights and is published monthly.
While not a member of any alliances, Aer Lingus codeshares with Oneworld, Star Alliance and SkyTeam members and has agreements with Aer Arann, JetBlue Airways and United Airlines.
Aer Lingus is the national flag carrier of Ireland operating a fleet of Airbus aircraft serving Europe, North America, North Africa and Asia. It is Ireland’s oldest airline, and its second largest after Ryanair.
5 reasons to fly with Aer Lingus
- Aer Lingus operates 43 aircraft and carries on average 10 million passengers per annum.
- Its mission is to connect Ireland with the world and the world to Ireland by offering the best product in the Irish airline market at a competitive price.
- Aer Lingus provides cargo transportation services to the UK, Continental Europe and the USA.
- Aer Lingus is committed to serving airports at convenient and central locations. Its airport selection is offered at more competitive prices than most other legacy carriers.
- Aer Lingus offers increased connections to USA, Canada and the UK, through its airline partners; Aer Arann, Jetblue Airways and United Airlines.
- The Aer Lingus name is an Anglicisation of the Irish Aer Loingeas meaning “air fleet”.
- Its first flight was on May 27, 1936 between Baldonnel Airfield in Dublin and Bristol (Whitchurch) Airport, UK.
- “Best Airline to Europe” & “Best Airline to North America” – 2012 Irish Travel Trade News Awards.