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Hertz didn’t let me know in advance that there wasn’t any cars available to pick up at their location.

The customer service at that location isn’t the best.

I didn’t get to rent a car.

The inside of the car smelled like a marijuana dispensary when i picked it up. It lasted for most of the time we had it.

When I arrived at the budget location to pick up my car, I was told that they were on a waitlist, even though I had made a reservation well in advance, and that it would be at least two hours if I was even able to get my car. It ended up being two hours after my scheduled pickup when I was called and offered a truck, which I did not reserve, but had to take because I was now very late for beginning my trip. Terrible service and an unconscionable way to operate a business.

I had a reservation for 9am and was told it would be 30-1 hour wait due to no cars but I waited almost 2 hours. I was supposed to take my sisters to the airport on my way to Jackson, MS but instead we had to foot a $50 bill so they could get there in time. The staff at the Budget had their hands tied but were NOT helpful and wouldn’t offer any discounts or acknowledgment of how much inconvenience this caused at many layers!!! DO BETTER BUDGET!

We booked for a convertible and did not get that

On the whole, our experience was positive. I was disappointed however that we were told the vehicle we'd be renting had 7/8 of a full tank and that we should be returning the vehicle with the same amount of fuel. Filling a tank to 7/8 can of course be problematic and not as straight forward as filling a full tank. When we took off with the vehicle we noticed that it wasn't 7/8 full but rather 1/8 full and the gas light came on about 30 min after having left the rental location. We captured this information and tried to contact the rental location to explain the situation, but nobody was available to take our call. Needless to say we returned the vehicle with 7/8 of a full tank and asked the second location if we could be reimbursed the cost of the difference between 1/8 and 7/8 of a full tank. We were told that unfortunately there was nothing they could do but to contact customer service. When I contacted customer service and explained the situation I was reimbursed $50.00 for our troubles. So all-in-all a good experience, but could have been better. Would know better for next time and would still rent with AVIS.

Better communicate that this is truly and off site rental agency. Two shuttles?

Horrible! Economy Rent A Car left me stranded at the airport. Never showed up to pick me up. I called and followed their instructions to the letter. Phone never picked up. I left a message informing I had arrived & was waiting… for over 2 hours. Ended up renting directly with Budget Car Rental. Never Kayak again!!

Arrived at location. Was abandoned. Call. Told my car was in a accident and they were cancelling my reservation which was made months in advance. DO NOT RENT FROM HERE