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Budgey happily took my online reservation and money the week I had to take my wife and two 5-month olds to a funeral. Promised car seats. The day of travel, they sent an email saying they had no cars available! No apologies, no attempts to help us find another car or carseats for the babies, no recourse. Then I called Kayak and made reservations with Budget. I called Budget to confirm. Still, no cars, no car seats, no luck, no recourse. US DOT should look into this reprehensible industry practice and reform it like it's doing with the airline industry. AVOID BUDGET LIKE THE PLAGUE.

The car I was given had 2 bad tires in it. One had a large chunk out of the sidewall and the other had cords and belts showing all the way around. When I called and told them about the problem I was just told to go to the nearest location and exchange it. No further help and I was 3 states away trying to find another location. We got it exchanged for a car that hadn’t been cleaned from previous rental and the check engine light came on shortly after receiving it. Overall not an ideal experience for the money I paid.