Known locally as Chek Lap Kok Airport, the self-proclaimed “Super hub of Asia” (opened in 1998) has been voted Airport of the Year for five consecutive years by Skytrax. It is a hub for Cathay Pacific and Dragonair and is the world's fifth-busiest international passenger airport. More than 85 airlines operate from HKIA. www.hongkongairport.com
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A free internal shuttle train runs between the east and west halls of the terminal building from the central concourse basement. Electric vehicles can also transport passengers around the terminal for a fee (tel: +852 2261 2727).
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Water: The SkyPier (tel: +852 2307 0880) provides high-speed ferry services between the airport and four points in the Pearl River Delta (DongGuan, Macau, Shekou, and Shenzhen). Tickets are available from booths before immigration. A bus service runs to the airport.
Rail: The MTR Corportation Airport Express Line (tel: +852 2881 8888) operates trains that leave the airport for downtown Hong Kong (journey time: 23 minutes) stopping at Hong Kong and Kowloon stations, where check-in and free porter services are available. The station is located in the Ground Transportation Center.
Taxi: Taxis are readily available from the Ground Transportation Center next to the passenger terminal. There are separate queues for various services; urban taxis are red and serve almost all destinations in the city, New Territories taxis are green, and Lantau taxis are blue. There is no taxi access to Discovery Bay.
Limousine: The airport is served by several limousine companies, with offices located in the Arrivals hall and the Ground Transportation Center.
Bus: Public buses also leave from the Ground Transportation Center and from near car parks 1 and 2. Buses are operated by Citybus (tel: +852 2873 0818), Long Win (tel: +852 2261 2791) and New Lantao (tel: +852 2984 9848). There are 11 Airbus routes to various parts of Hong Kong, including North Point Ferry Pier, Hung Hom station and Lam Tin station. Frequent external bus services are also available. Night buses take over after midnight. There are also six airport shuttle routes and a 24-hour Discovery Bay Airbus service, operated by DB Transit (tel: +852 2987 0208).
Coach: Cross-border coaches run by five operators offer regular services between the airport and major Guangdong cities in mainland China. A valid travel document for entry to mainland China is required.
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There is one undercover multi-level parking lot 4 and three open-air ground level parking lots (lots 1, 2, and 5). Parking lots 1, 2 and 4 are short-term, while lot 5 provides long-term parking spaces. Complimentary 30-minute parking is available in lots 1, 2 and 4. Lot 2 is the closest to the terminal, for hourly parking only.
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Money and communications: There is a bank, and several bureau de change counters and ATMs located throughout the terminal. A post office is located in the Departures hall. Wireless Internet is available anywhere airside in the terminal. A Cyber Break Café is located in the northwest concourse and some 170 PowerPhones for Internet access can be found in the terminal and Ground Transportation Center.
Eating and drinking: There are more than 150 food and drink outlets, including an Irish pub in the Arrivals hall.
Shopping: Shops including gift and duty-free are available. There is a 24-hour convenience store in the Arrivals hall. A pre-order and pick-up service for duty-free products is available.
Luggage: Trolleys are available at all passenger drop-off points. A porter service is available at various points, including outside the Departures hall and the baggage claim hall. An excess baggage shipping service is also available at aisle K, before check in (tel: +852 2769 8681). A baggage storage facility is also available in the Arrivals hall (tel: +852 2261 0110). Lost and found services are available at the customer service center, the airport police report center and via the help phones; there is also a lost and found office on level 6 of the terminal (tel: +852 2182 2018; e-mail lost-f@hkairport.com).
Other facilities: There is a medical center on level 6 (tel: +852 2261 2626) and a pharmacy. The Plaza Shower and Relaxation Lounge on level 7 of the west hall is open 24 hours and provides shower rooms, semi-private napping rooms and a mini salon. There is also an Oriental Massage Center. Children’s play areas are located near gates 22 and 36, while nursery rooms are located at various points throughout the terminal. A non-denominational prayer room is situated in the check-in hall and is open 24 hours.
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The Regal Airport Hotel (tel: +852 2286 8888; Web site: www.regalairport.com) is connected to the passenger terminal by a covered walkway. Information counters and a booking service, operated by Hong Kong Hotels Association (tel: +852 2383 8380 or 2769 8822; Web site: www.hkta.org/hkha), can be found in the Arrivals hall. Airport Express Line rail ticket holders can catch a free Airport Express shuttle bus to many hotel destinations from either Kowloon or Hong Kong stations.
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The airport is fully accessible for disabled travelers. There are plenty of wheelchair-accessible toilets, elevators, ramps and escalators around the airport and Ground Transportation Center. Car park spaces reserved for disabled drivers are available in car parks 1, 2, 4 and 5. Wheelchairs are provided free of charge by airlines; passengers should inform the airline prior to travel. For more information on wheelchair hire and in-terminal transportation, passengers should contact Worldwide Flight Services Holding SA (tel: +852 2261 2727). The terminal shuttle train is wheelchair-accessible. Escalators and walkways have audio warning signals, while elevators, toilets and telephones have Braille signs. Tactile path guides and induction loops are installed at various points.
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The PCCW Business Center is located in the Departures check in hall; services include fax facilities and mobile telephone rental. Further conference and business facilities are available from the Plaza Premium Lounge in the west hall (tel: +852 2261 2622) and east hall (tel: +852 2261 2668), as well as the Regal Airport Hotel (tel: +852 2286 8888). There are several airline lounges.
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