From the U.S.: toll free 1 800 788 0555 Frm the UK: 0870 6070 555 (short haul) 0870 6070 222 (long haul)
Online check-in is available beginning 24 hours before flight departure and ending 30 minutes before, except for at Riyadh, Jeddah, and Dammam, where online check-in closes an hour before departure. You can check in using a mobile device if you’re on the go, or via traditional methods like self-check-in kiosks and the check-in desk. All economy class passengers are required to check in online or by using the self-check-in kiosks.
Carry on: Maximum limit for economy European flights is 22lbs (10kg) to and from Heathrow and 15lbs (7kg) for all regional airports. For mid- and long-haul flights the limit is 13lbs (6kg).
Checked: For all short- and long-haul flights departing from Heathrow, there is an unlimited number of bags permitted, but the total weight should not exceed 44lbs (22kg).
Excess: Charges on short-haul flights are £10 per kg. Long-haul rates vary by route: anything between £12 per kg to £22 per kg.
Seat pitch: 31-32 inches.
You can select your seat at the time of your booking.
The date and time of the flight can be changed for £30 ($45) per person, per change, and per flight as well as any upgrade fares. Names cannot be changed. However, tickets can be canceled for a full refund minus a £25 ($47) administrative fee. The fee is waived if you cancel within 24 hours of making the booking by calling the cancelation center. Changes can be made online or at the call center number listed above.
Child fares are available on some international routes for children between the age of two and 11 at 67-75 percent of the adult fare. More information can be requested by calling the bmi service center. Infants under the age of two can travel on an adult's lap for 10 percent of the adult fare.
Passengers can take dogs, cats or ferrets on UK domestic flights or from the UK on an international service. An extra charge will be assessed for pet transport, you just have to be sure to call the reservations line ahead of time. Pets must be transported in IATA-approved containers large enough for the pet to turn about while standing, to stand and sit erect, and to lie in a natural position. Pets are not permitted on bmi transatlantic flights.
Standard baggage allowances apply. A separate seat may be purchased to carry a large or fragile instrument instead of checking it in the aircraft’s baggage compartment.
On mid-haul flights, economy class passengers can enjoy a complimentary meal with a choice of hot entree and bar service. On short-haul flights, there are a number of snacks and drink you can purchase on-board. You can request a special meal no later than 24 hours before the scheduled departure of your flight. On board, you have access to a wide range of music, movies, games and TV shows.
bmi's frequent flier program, Diamond Club, offers benefits including free flights on bmi, Star Alliance and other airline partners, free hotel and car rentals, exclusive lounge access and discounted rates with Diamond Club partners in areas such as airport parking and travel insurance.
The airline's in-flight magazine, Voyager, is available on all flights. Read a preview online.
Bmi is a member of the Star Alliance.