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Air Canada – flights and information

Airline Overview

Canada's flag-bearing airline has its headquarters in Montreal, Quebec. Air Canada is recognized as one of the world's safest airlines and provides scheduled and charter air travel for passengers; cargo service to more than 150 destinations; vacation packages to more than 90 destinations; and maintenance, ground handling and training services to other airlines. Air Canada’s main base is Montreal-Pierre Elliott Trudeau International Airport. The airline also has hubs at Toronto Pearson International Airport and a Pacific hub at Vancouver International Airport. Calgary International Airport in Western Canada is a mini-hub. Air Canada Jazz is a regional partner, and there is also a premium jet charter service for corporate and professional sports teams called Air Canada Jetz.

Telephone

Reservations: U.S.A./Canada: 1-888-247-2262

Check-in

One hour before departure for flights within Canada, one and a half hours before U.S. departures and two hours before for international flights.

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Baggage

Carry-on: Two items are permitted, each with a maximum weight of 22lbs. Maximum dimensions are 9 x 15.5 x 21.5 in for the standard item and 6 x 13 x 17 in for the personal item. Personal items can include carry-on suitcases (wheels and handles included in the size), briefcases, laptop computers, diaper bags, camera cases, cartons or other similar items.

Checked: Varies according to class. Economy: two items permitted, each with maximum weight of 50lbs and dimensions of 62 linear inches (length + depth + width). Executive Class and Executive First: three items permitted, each with maximum weight of 70lbs, and dimensions of 62 linear inches. The total weight of all three items not to exceed 150 lbs. Air Canada Elite and Super Elite: four items, each with maximum weight of 70lbs and dimensions of 62 linear inches. The total weight of all four items not to exceed 200lbs. Premium Economy Class, International: two items permitted, each with maximum weight of 50lbs and dimensions of 62 linear inches.

Excess: fees will be charged for all oversized, overweight or extra items. For oversized and overweight bags there is a charge of $50 CAD per bag for travel within North America or $75 CAD for travel internationally. For extra bags, there is a charge of $125 CAD per bag for travel within Canada, the U.S. and Mexico, or $225 CAD per bag to all other destinations.

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Legroom

Seat pitch: varies by destination, plane and class. Economy is between 30 and 34 inches for North American and International routes.

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Pre-assigned Seating

Pre-assigned seating is available at check-in and may be available online. Alternatively, call reservations for seat selection.

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Passenger Change Details

Changes can be made as long as the ticket purchased was not a non-refundable ticket. Charges will apply. If you are traveling on a non-refundable ticket, Air Canada will be unable to make exceptions in the event of an unexpected trip cancellation or medical emergency so the airline recommends the purchase of travel insurance.

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Child Fares

Children under two years travel for free when seated on an adult's lap on domestic flights (the adult must be over 16). Only one child is allowed per adult. If one adult is traveling with more than one infant under two, a seat must be purchased for each additional infant, at full adult cost. Children under two years traveling internationally on an adult's lap pay 10 per cent of the adult fare.

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Senior Fares

None, but companion fares are available on select routes. Call Air Canada reservations for details.

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Pets

Air Canada used to carry pets in the cabin, but discontinued this service in 2006. Pets are now only allowed to travel in the hold, during the summer months (March 31 to November 1) and not if the outside temperature is expected to fall below zero. Pets must travel in containers (which can be purchased from Air Canada online) and must be booked on the flight by calling the reservations number at least 24 hours before the scheduled departure time. No pet weighing more than 70lbs will be accepted. No birds are accepted.Guide dogs are carried in the cabin free of charge.

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Carrying Musical Instruments

Standard baggage allowance applies. A separate seat may be purchased to carry a large instrument instead of checking it.

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In-flight Service

Air Canada provides a complimentary meal service with a choice of two main meals, breakfast service, complimentary hot and cold drinks and alcohol on all international flights. For flights within North America, a cafe with snacks and drinks to purchase is available.

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Air Miles

Air Canada's frequent flyer program is called Aeroplan.

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Airline Food Link

There’s nothing like heading up in the skies to work up an appetite. Check out the airline’s menu before you fly so you can decide if you need to bring any extras. See photographs taken by fellow flyers of meals they’ve been served and read reviews at AirlineMeals.net.

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In-flight Magazine

Moby Dick, War and Peace, Leaves of Grass… Do you need to pack a weighty tome or will the in-flight magazine keep you happily occupied for the duration of the flight? Air Canada's in-flight magazine, En Route, is available on all flights and can be read online.

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Airline Alliances

The airline is a member of the Star Alliance.

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Air Canada photo

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