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Reservations: +44844 855 0515
www.thomascookairlines.co.uk
Check-in desks close 60 minutes prior to the scheduled time of departure, apart from flights to Orlando Sanford, when desks close 75 minutes before departure. The airline recommends that you check in at least two hours before departure for short-haul flights and three hours before for long-haul flights.
Online check-in is available seven days before departure, but you need to have selected your seat already to use the online check-in service.
Carry-on: Your carry-on item should not exceed 11lbs in weight or 17in x 11in x 9in in size.
Checked: Weight allowance varies between 32lbs and 63lbs, depending on destination. Details are available on your ticket. You may combine your baggage allowance with other passengers, provided that you are all under the same booking.
Excess: Excess baggage is charged between £35-140 depending on the overweight amount and flight. Check Thomas Cook’s website for details.
Seat pitch: 33 inches.
Seats may be booked online, but there is a charge.
Changes can be made online or by telephone. Flight date, name, time or route changes can be made up to five days prior to the departure of the first leg of a trip. There is an amendment fee for these changes, as well as the cost of fare differences.
No information available.
None.
Guide dogs can be carried free of charge on most flights. Contact the airline in advance to reserve a space for your service animal.
Standard baggage allowances apply. A separate seat may be purchased to carry a large musical instrument instead of checking it.
Hot meals can be purchased and should be pre-booked when you make a reservation. Special meals are available.
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