Phone: 0044-871-246-0002. Calls cost £0.10 per minute plus international calling rates and network extras.
International: Find your international contact number on the Ryanair website.
Mailing Address: Customer Service Department, PO Box 11451, Swords, Co Dublin, Ireland
All passengers flying with Ryanair must check-in online via the Manage my Booking section and print out their Boarding Pass in advance.
Online check is available from 15 days until four hours before the scheduled flight departure time.
Once a passenger has checked in they can reprint their boarding pass up to two hours before flight time.
Each Boarding Pass must be printed and presented on an individual A4 piece of paper.
North American travelers should be aware that passengers traveling on non-EU/EEA passports must have their travel documents checked and their Boarding Pass stamped at a Ryanair Visa, Document or Check-in Desk before going through airport security. Make sure you leave a little extra time to complete this process.
If you don’t show a valid Boarding Pass at airport security or the boarding gate and there is time to re-issue you with one, you will be charged a Boarding Pass re-issue fee.
Ryanair has a strict one cabin bag per person policy.
Passengers are allowed one item of cabin baggage per passenger weighing up to 22lb with maximum dimensions of 21.6in x 15.7in x 7.8in is permitted. Handbags, briefcases, laptops, shop purchases and cameras must be carried inside the one permitted piece of cabin baggage.
For a fee, each passenger may check in up to two bags of either 33lb or 44lb. Travelers can add baggage at the time of booking or after by visiting ‘Manage My Booking’ up to four hours before the flight departure time.
Higher baggage fees apply when checked bags are purchased via the Ryanair call centre or airport ticket desk. Fees may vary.
Details of fees for additional baggage are available on the Ryanair site.
After you check-in online you need to take your checked baggage to a bag drop desk no later than 40 minutes before your flight time.
Sports or music equipment including fishing rods, golf clubs, bikes, surfboards, bodyboards, snowboards, skis and large musical instruments can be carried in the hold of the aircraft up to a limit of 20kg per item upon payment of a discounted online fee of £50/€50 per item, per one way flight.
If the item is purchased at the airport or through a Ryanair call centre a higher fee of £60/€60 per item/per one way flight is charged.
Any item weighing over the 20kg allowance will be charged at the excess baggage rate per kilo.
Smaller musical items such as guitars, violins or violas which exceed our cabin baggage dimensions may be carried in the cabin if a seat for it has been reserved and the appropriate fare paid. There is no checked or cabin baggage allowance associated with the purchase of an extra seat.
To book an extra seat for an item the word "ITEM SEAT" must be entered as the surname and "EXTRA" entered as the first name. EXTRA ITEM SEAT will then be displayed on the reservation and online boarding pass. The accompanying passenger's travel document details must be entered during the online check- in process.
Average seat pitch: 30in
Unless you have notified the airline that you require special assistance, or have purchased reserved seating, Ryanair does not pre-assign seats on any of its flights.
Passengers who have paid for “Priority Boarding” get first access to boarding, and therefore, first choice of the non-reserved seats.
Names can be changed online at the rate of £110/€110 or via the airport or reservation center at the rate of £160/€160. Name changes can be made up to four hours prior to the scheduled flight departure.
Flight dates, times and routes are changeable (subject to seat availability up to 4 hours prior to the scheduled departure time either online (unless you have already checked in online*) or via a reservation centre.
Flight Change fees are charged per one way flight/per person. The cost of the fees is seasonal and can be found on the Ryanair website.
Passengers must pay the difference if the new fare is more expensive than the original. Please note if the new fare is lower, no refund will be made.
Infants - 24 months or under: An infant fee of €30/£30 is charged for all children under two-years-old who are not permitted to occupy a seat. Infants must be under 24 months at the time of both the outbound and return flights. This fee is payable on a per person, per one-way basis. Over two years: Ryanair does not carry unaccompanied children under 16 years of age. Escort services and special facilities are NOT available
There are no discounts for older travellers.
Ryanair does not carry animals on its flights except for guide dogs on all routes expect for flights to and from Morocco.
No in-flight entertainment is available.
Ryanair offers a range of snacks and a choice of hot or cold beverages including beers, wines and spirits on all its flights. They are available for purchase from the airline’s on-board bar and a detailed menu is found in its inflight magazine.
Ryanair’s magazine Let’s Go is available on all of its flights and is published monthly.
Ryanair says it will not enter into alliances with other airlines.
Ryanair is an Irish low-cost airline known around the world. Its headquarters are located on the grounds of Dublin Airport in Swords, Ireland, with its primary operational bases at Dublin Airport and London Stansted.