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Airline Guide for Lufthansa Airlines

Airline Overview

Lufthansa (Deutsche Lufthansa AG) is the largest German airline, headquartered in Cologne. Its main bases are at Frankfurt International Airport in Frankfurt am Main (Lufthansa's primary traffic hub) and Franz Josef Strauss International Airport in Munich. There is a secondary hub at Dusseldorf Airport. The airline flies domestically and internationally to almost 200 destinations. Lufthansa is a founding member of the Star Alliance, one of the world's major airline partnerships.

Telephone

Reservations: 1-800-399-LUFT (5838) or 1-800-645-3880 (open 24/7).

Check-in

There are different rules for different classes and check-in times vary according to your departure airport. In general, economy class passengers should check in between 90 and 120 minutes before their flight is scheduled to depart. A full list of check-in times is available here.

Previous night check-in is available at 12 German airports as are WAP and SMS check-in. Lufthansa passengers can also use quick check-in machines. First and Business Class passengers may check in from anywhere in Europe by phone. In Germany, call 0561 - 99 33 99, and your boarding pass will be waiting for you at the airport (between 5.30am and 11pm, 30 minutes before departure). In the U.S., dial 1-800-645-3880. etix passengers (electronic ticket) can check-in online for same-day flights, starting at 6am for following-day flights. AirRail check-in is also available at German airports.

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Baggage

Carry-on: One piece is allowed, not weighing more than 17lbs.

Checked: On several international routes from (and to) U.S./Canada you can check two items. Each item can weigh up to 50lbs. Children under two years can carry one item up to 22lbs, plus a stroller or baby basket.

On all other international routes and within Germany, the free baggage allowance depends on the class in which you are traveling: 70lbs in First Class; 66lbs in business class; 44lbs in economy class.

Excess: charges are based on the "zone" of travel. For travel within Germany and to the UK, the charge is €5 per kg. For flights to the U.S. and Canada, any bags weighing between 50lbs and 70lbs will be charged a flat fee of $50 per bag.

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Passenger Change Details

Available. In some cases passengers may be subject to an administration fee.

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Child Fares

Children pay 75 per cent of the adult fare. Infants under two not occupying a seat of their own pay 10 per cent of the adult fare.

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Pets

Lufthansa transports pets with prior reservation and for a nominal fee. A limited number of animals are permitted on each flight, and only cats and dogs are allowed to travel in the cabin. The maximum weight for animal and carrier is 18lbs, with linear dimensions (length + width + height) of 46in. All other animals are required to be transported in the climate-controlled hold of the plane, even if you are on the same flight as your pet.

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Carrying Musical Instruments

Standard baggage allowances apply. A separate seat can be booked for a large instrument.

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In-flight Service

Lufthansa takes prides in its on-board catering. First and business class passengers enjoy quality menus and fine wines as part of the airline's "Connoisseurs on Board" service concept. All passengers can choose from the airline's 26 special menus. Lufthansa makes WI-FI Internet connection available onboard for a fee.

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Air Miles

Miles and More

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Airline Food Link

There’s nothing like heading up in the skies to work up an appetite. Check out the airline’s menu before you fly so you can decide if you need to bring any extras. See photographs taken by fellow flyers of meals they’ve been served and read reviews at AirlineMeals.net.

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In-flight Magazine

Moby Dick, War and Peace, Leaves of Grass… Do you need to pack a weighty tome or will the in-flight magazine keep you happily occupied for the duration of the flight? Lufthansa Magazin is available on all flights and the latest edition can be read online.

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Airline Alliances

Lufthansa is a founding member of the Star Alliance.

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Lufthansa Airlines photo

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Seating info

Pre-assigned Seating

Available. Lufthansa passengers may reserve seats on inter-continental flights up to 24 hours before departure.

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