U.S. Mailing Address: P.O. Box 30008, Honolulu, HI 96820
Online check-in hawaiianairlines.com. Check-in up to 24 hours before departure.
Time to Check in
The recommended check-in time for island flights is 90 minutes before departure. (Minimum check-in is 30 minutes before take-off). For flights to North America, Hawaiian Airlines recommends checking in 2 hours and 30 minutes prior to departure (the minimum check-in time is 45 minutes). For international flights, check-in is 3 hours before departure (minimum check-in time is 1 hour before take-off).
One carry-on item measuring 45 linear inches (22 inches height, 14 inches length, 9 inches depth). One personal item such as a purse or laptop.
Economy checked baggage allowance:
The cost of checking in a piece of luggage varies according to destination. For domestic flights, it costs $17 to check-in a bag. On international flights, the first and second bags are generally free to check-in. See all the charges online.
Excess weight and oversize charges range from $25 to $125. See the full list.
Charges for some items - bicycles, surf, kite, paddle, and wake boards - range from $35 to $100 but other pieces of sporting equipment (baseball, fishing, bowling for example) are accepted as checked luggage. Items exceeding 50 lbs (up to 70 lbs) are subject to excess weight charges: $25 (points within the State of Hawaii) and $50 (any other points within the US)
Self-Service kiosks are available at all airports, for all routes except flights departing in Australia, New Zealand, Japan, Korea, Philippines, Samoa, Tahiti, and Taiwan.
32 inches in Main Cabin, 42 inches in Business Class / First Class.
Seats may be assigned during Web Check-in or requested by calling Reservations.
The change fee depends on the class of service, date, origin/destination, and ticket status. Name changes are allowed on HawaiianMiles Award Tickets and Unticketed Domestic itineraries only. The change fee on flights to neighboring islands is $30 per ticket, plus fare difference and $150 per ticket, plus fare difference on flights to North America.
On domestic routes, infants under two years travel free of charge. Discounted child / infant fares may be available for flights outside the US. Discounted child or infant fares may be booked through Reservations only - 1-800-367-5320.
Hawaiian Airlines doesn’t offer senior fares.
Domestic dogs and cats may be transported in the cabin. Household birds go as check-in luggage. Web check-in is not available for passengers bringing pets on board and travelers should call Reservations to check space availability and reserve space for pets. The fees range from $35 to a neighboring island to $175 from Hawaii to North Amerca. Carry-on pets are not allowed on flights into the State of Hawaii, to or from New York or to or from International destinations.
Some small musical instruments may be carried on board. Passengers may purchase a second seat (at the current available rate) for larger items such as a guitar or cello.
Complimentary snacks are provided and there's a more substantial menu for purchase (Hawaiian operates a cashless cabin) that features chips, cookies and trail mix and meals such as Asian Prawn & Rice Noodle Salad. Passengers in Business Class and First Class enjoy a range of complimentary drinks and meals such as Steamed Mahi with Steamed Baby Bok Choy with Sliced Green Onion or Creamy Lemongrass Coconut Soup with Chicken and Mushrooms and Brown Rice with Green Onions. In-flight entertainment for Economy passengers includes 15 audio channels, an inflight video (Hawaiian Skies) and a Hawaii-themed feature video. Movies on demand, unlimited TV and a children's entertainment package (Keiki Pack) are available for purchase. First Class passengers have unlimited access to a selection of Movies On Demand, TV shows, games, music videos, and audio channels. Hawaiian Airlines Magazine is on every flight.
HawaiianMiles is Hawaiian Airlines’ frequent flier program.
Full details of meals available on every type of flight can be found online at Hawaiian Airlines website. Or, you can see photographs taken by fellow flyers of the meals they’ve been served and read reviews at AirlineMeals.net.
Hawaiian Airlines’ magazine is Hana Hou!. It’s published every other month and is available on every flight. Read a preview online.
Hawaiian has frequent-flyer partnerships with airlines such as American Airlines, United, Korean Air, Virgin America, Virgin Atlantic and Virgin Australia.
Hawaiian Airlines' history dates back to the early years of aviation. It was founded in 1929, named Inter-Island Airways Ltd. It 1941 it changed its name to Hawaiian Airlines. The airline does everything well. It has a flawless safety record and its friendly, caring service exemplifies the Aloha Spirit of the Islands. More than eight million travelers each year choose Hawaiian to take them to and from the islands.
5 reasons to fly with Hawaiian Airlines
Customer Satisfaction: Hawaiian scores highly in consumer surveys by Conde Nast Traveler, Travel + Leisure and Zagat.
Hawaiian offers nonstop service to Hawai'i from more U.S. gateway cities than any other carrier.
Hawaiian is Hawai'i's biggest and longest-serving airline.
The Aloha Spirit: Hawaiian's motto is Mea Ho’okipa, which translates as "I am host", and makes for a warm, friendly in-flight service.
Connections: Hawaiian provides almost 200 daily jet flights between the Hawaiian Islands.
Hawaiian Airlines' logo is known as Pualani (Flower of the Sky).
A new fleet of aircraft will ensure Hawaiian's planes are among the youngest in the skies.
Complimentary meals are served on every TransPacific, South Pacific and Asia flight.
Award-winning chef Chai Chaowasaree oversees the meals for First Class and Coach Class passengers.
Hawaiian has had the best on-time performance (U.S. Department of Transportation figures) of all US airlines for the past nine years (2004-2012).
Hawaiian Airlines was rated the #1 airline serving Hawaii in 2011 by Travel + Leisure.
Hawaiian is Hawai'i's biggest and longest-serving airline, as well as the largest provider of passenger air service from its primary visitor markets on the U.S. mainland.
Has been voted #1 airline serving Hawaii by Travel + Leisure's annual reader survey (2010).