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    Hawaiian Airlines

    Contact details

    Telephone:

    Toll-Free, 24 hours a day, 7 days a week: 1-800-367-5320

    Website:

    www.hawaiianairlines.com

    Email:http://hawaiianair.custhelp.com/app/ask

    Mailing Address:
    Hawaiian Airlines
    P.O. Box 30008
    Honolulu, HI 96820

    You can find Hawaiian Airlines on several of the most popular social media websites:

    Twitter:@HawaiianAir
    Facebook:facebook.com/hawaiianairlines
    Google+:+HawaiianAir
    Instagram:instagram.com/hawaiianairlines

    Mobile Airline Apps: Hawaiian Airlines offers Apple and Android apps for your convenience. You can use these apps to book a flight, check a flight status, check-in, and for mobile boarding passes. The Hawaiian Airlines mobile apps keep track of all your travel details for each and every Hawaiian Airlines trip.

    Hawaiian Airlines Check-in

    Web Check-in: Online check-in

      hawaiianairlines.com. Check-in up to 24 hours before departure. 

     Time to Check-in: The recommended check-in time for island flights is 90 minutes before departure. (Minimum check-in is 30 minutes before take-off). For flights to North America, Hawaiian Airlines recommends checking in 2 hours and 30 minutes prior to departure (the minimum check-in time is 45 minutes). For international flights, check-in is 3 hours before departure (minimum check-in time is 1 hour before take-off).

     Flight Status Information: The latest flight status, delay, departure and arrival information can be found at the airport, on the Hawaiian Airlines official website, or by using one of the Hawaiian Airlines mobile apps.

    Hawaiian Airlines baggage allowance

    Carry-On: Hawaiian Airlines allows passengers to bring one personal item and one carry-on bag. Qualifying personal items are purses, briefcases, laptop, backpack, or similar piece. Carry-on bags must be 22" length x 14" width x 9" height or less with a maximum weight of 25 pounds (11.5 kg).

    Checked Baggage: Checked bags may be up to 62 linear inches includes and weigh up to 50 lbs. Bags weighing more than 50 lbs will be subject to an overweight baggage fee. 

    The first checked bag will cost $25, or $15 for HawaiianMiles Members. The second checked bag is $35, or $20 for HawaiianMiles members. Each additional bag is $50 per piece for domestic travel. 

    Fragile luggage: No special policy or procedures.

    Sports / Over-Sized Items: Sports equipment is welcome to be checked for Hawaiian Airlines flights. It is subject to the same checked baggage and oversized fees as traditional bags. 

    Self-Service kiosks: Self-Service kiosks are available at all airports, for all routes except flights departing in Australia, New Zealand, Japan, Korea, Philippines, Samoa, Tahiti, and Taiwan.   

    Hawaiian Airlines legroom

    32 inches in Main Cabin, 42 inches in Business Class / First Class.

    Pre-arranged seating

    You can reserve your desired seat at the time of booking or during check-in. Hawaiian Airlines offers Preferred Seating with an extra 5" of legroom, priority boarding, and early access to overhead compartments for an additional fee. 

    Passenger change details

    The change fee depends on the class of service, date, origin/destination, and ticket status. Name changes are allowed on HawaiianMiles Award Tickets and Unticketed Domestic itineraries only. The change fee on flights to neighboring islands is $30 per ticket, plus fare difference and $150 per ticket, plus fare difference on flights to North America.

    Child fares

    Hawaiian Airlines is happy to accommodate travelers with children. Infants, or children under 2 years of age, do not require their own ticket. A "lap child" is permitted to bring a carseat as a carry-on at no extra cost, and if seating is available the carseat may be used on the flight free of charge. Parents/guardians can choose to purchase a seat for a child; however, the seat must be purchased at full adult ticket price.

    Senior fares

    Not offered. Travelers With Disabilities: Hawaiian Airlines "fully complies with the Air Carrier Access Act (ACAA)". For more information about special booking instructions, visit Hawaiian Airlines' Customers With Disabilities page.

    Pets

    There are different policies depending on how you plan to transport your pet. Additional fees apply to both methods of travel. Pets brought into the customer cabin may not exceed 25 lbs combined weight with crate. Pets traveling as cargo are subject to different weight requirements. Service animals have a separate set of rules. For more information, see Pet Travel Information.

    Carrying musical instruments

    Some small musical instruments may be carried on board. Passengers may purchase a second seat (at the current available rate) for larger items such as a guitar or cello.

    In-flight service

    Complimentary juice, coffee, tea, soda, water and meals are offered on all Hawaiian Airlines flights. Alcoholic beverages and snacks can be purchased at an additional cost. The in-flight menus can be viewed here. For your reading pleasure, Hawaiian Airlines publishes the Hana Hou, filled with information concerning Hawaiian tourism, restaurant reviews, games and crosswords, and retail. In-flight entertainment for Economy passengers includes 15 audio channels, an inflight video (Hawaiian Skies) and a Hawaii-themed feature video. Movies on demand, unlimited TV and a children's entertainment package (Keiki Pack) are available for purchase. First Class passengers have unlimited access to a selection of Movies On Demand, TV shows, games, music videos, and audio channels. Hawaiian Airlines Magazine is on every flight.

    Air miles

    The HawaiianMiles Frequent Flyer Program provides members with lower, unadvertised fares, and the ability to earn miles on everyday purchases. With a Hawaiian Airlines Credit Card, you can earn miles toward your next Hawaiian vacation at qualifying dining, shopping, hotel, and car rental purchases.

    Hawaiian Airlines miles can also be earned and used toward our partner airlines: All Nippon Airways, American Airlines, China Airlines, Korean Air, JetBlue, Virgin America, Virgin Atlantic, and Virgin Australia.

    Airline food link

    Full details of meals available on every type of flight can be found online at Hawaiian Airlines website. Or, you can see photographs taken by fellow flyers of the meals they’ve been served and read reviews at AirlineMeals.net.

    In-flight magazine

    Hawaiian Airlines’ magazine is Hana Hou!. It’s published every other month and is available on every flight. Read a preview online.

    Airline alliances

    Hawaiian has frequent-flyer partnerships with airlines such as American Airlines, United, Korean Air, Virgin America, Virgin Atlantic and Virgin Australia.

    Airline overview

    Hawaiian Airlines' history dates back to the early years of aviation. It was founded in 1929, named Inter-Island Airways Ltd. It 1941 it changed its name to Hawaiian Airlines. The airline does everything well. It has a flawless safety record and its friendly, caring service exemplifies the Aloha Spirit of the Islands. More than eight million travelers each year choose Hawaiian to take them to and from the islands.

    5 reasons to fly with Hawaiian  Airlines:

    Customer Satisfaction: Hawaiian scores highly in consumer surveys by Conde Nast Traveler, Travel + Leisure and Zagat.
    Hawaiian offers nonstop service to Hawai'i from more U.S. gateway cities than any other carrier.
    Hawaiian is Hawai'i's biggest and longest-serving airline.
    The Aloha Spirit: Hawaiian's motto is Mea Ho’okipa, which translates as "I am host", and makes for a warm, friendly in-flight service.
    Connections: Hawaiian provides almost 200 daily jet flights between the Hawaiian Islands.

    Fun Facts:

    Hawaiian Airlines' logo is known as Pualani (Flower of the Sky).
    A new fleet of aircraft will ensure Hawaiian's planes are among the youngest in the skies.
    Complimentary meals are served on every TransPacific, South Pacific and Asia flight.
    Award-winning chef Chai Chaowasaree oversees the meals for First Class  and Coach Class passengers

    Accolades:

    Hawaiian has had the best on-time performance (U.S. Department of Transportation figures) of all US airlines for the past nine years (2004-2012). 
    Hawaiian Airlines was rated the #1 airline serving Hawaii in 2011 by Travel + Leisure.
    Hawaiian is Hawai'i's biggest and longest-serving airline, as well as the largest provider of passenger air service from its primary visitor markets on the U.S. mainland.
    Has been voted #1 airline serving Hawaii by Travel + Leisure's annual reader survey (2010).

    Parent Airline: Hawaiian Airlines is owned by Hawaiian Holdings, Inc.

    Primary Hubs: Hawaiian Airlines' main hub is at Honolulu International Airport. The secondary hub is located at Kahului Airport on the island of Maui.

    Q & A:

    •What is Hawaiian Airlines check in policy?
    Hawaiian Airlines offers the ability to check in online or using your mobile app within 24 hours of scheduled departure. The airline recommends you arrive at the airport 1 hour and 30 minutes prior to departure for flights to neighboring islands. For flights to and from the contiguous United States, it is recommended that you arrive at the airport at least 2 hours and 30 minutes before scheduled departure. 

    •What is the Hawaiian Airlines phone number?
    U.S. & Canada Reservations
    24 hours a day, 7 days a week
    Toll-Free: 1-800-367-5320

    Website Questions or Technical Support
    Daily Hours: 24 hours a day, 7 days a week
    1-866-586-9419

    General comments about HawaiianAirlines.com
    Problems using online services
    Forgot your password
    HawaiianMiles Service Center
    Monday-Friday: 7:00am - 4:30pm HST
    Toll Free: 1-877-HA-MILES (1-877-426-4537)
    Fax: 1-808-840-8333

    Forgot your password
    Need mileage credit for past flights or purchases with partner merchants
    Changes to your HawaiianMiles personal account information
    Make award reservations for hotels, cars, and other award options
    Damage or Lost Luggage Inquiries
    Claim Department
    Monday - Friday: 8:00am - 4:30pm (except holidays)
    Phone: 1-866-389-6654 
    Fax: 1-808-835-3466

    Corporate Headquarters
    Headquarters:
    Phone: 808-835-3700
    Fax: 808-835-3690

    •How can I check my Hawaiian miles?
    Login to your HawaiianMiles account here.

    •How much does Hawaiian Airlines charge for baggage?
    The costs vary based on type of travel (between islands, contiguous U.S., or international) and type of baggage. The complete list can be found here

    •What airlines are Hawaiian Airlines' partners?
    Hawaiian Airlines partners with All Nippon Airways, American Airlines, China Airlines, Korean Air, JetBlue, Virgin America, Virgin Atlantic, and Virgin Australia.