Reservations: +44 1481 822886
Check-in times vary by departure airport and destination. Check before you fly. The shortest time is 30 minutes, the longest is an hour. Because going through security can result in delays, it is suggested that you get there as early as possible. Online check-in is available beginning 72 hours before the departure of all eligible flights., whether you’re checking bags or not. Simply present your bags at the check-in counters at the airport.
Hand luggage: One piece is permitted per passenger, with maximum weight of 17lbs and maximum dimensions of 17in x 12in x 7in. The only exceptions are flights between Southampton and Alderney inter-island services, on which the maximum weight is 13lbs.
Checked: One item with a maximum weight of 44lbs is allowed, except for on the Alderney-Southampton route, where the maximum weight is 33lbs.
Excess: Excess baggage is charged at £3 per kg. No one bag weighing more than 62lbs will be accepted.
Seat pitch: 29 inches.
You can make changes to your ticket online, as long as you purchased them directly from Aurigny’s website. Otherwise you’ll have to go through whoever or whichever service you purchased your ticket from. You can make changes up to one hour before the scheduled departure of the flight. If the flight you are changing to is at a lower price than the one you are changing from, you will not be issued a refund for the difference.
Infants (up to 23 months) on an adult’s lap pay 10 percent. Children over two pay full fare.
Domestic pets are only permitted on flights between the islands and the Alderney-Southampton, Jersey-Guernsey, and Guernsey-Alderney routes. There is a maximum of two dogs per flight and they will be charged an adult’s fare. Cats can travel on an adult’s fare (as long as there are no dogs on that flight) or in the hold, charged as excess baggage. Guide dogs can travel for free on any flight, except to Dinard. To book any pet travel, call the reservations number listed above.
Musical instruments can be carried, but must be booked in advance and will be subject to X-ray screening. Your instrument can be factored into your free baggage allowance.
Complimentary soft drinks, tea and coffee and biscuits are available on flights. You are also offered the local Guernsey newspaper on afternoon flights. There is also a bar from which alcoholic drinks, snacks and other drinks may be purchased. A selection of duty-free goods is also available on board for purchase.
Aurigny Air Services is headquartered in Guernsey in the Channel Islands. "Aurigny" is the Norman French name for Alderney, where the airline started. The airline offers scheduled services to mainland Britain and Europe. Its main bases are the airports on the islands of Jersey, Guernsey and Alderney.