U.S.: Reservations: 1 (800) 237-6639 Mexico: Reservations: 01 (800) 021 4000
For international flights you must check in three hours prior to scheduled departure. For flights within Mexico, passengers with boarding passes and without baggage may check in 30 minutes before the flight departs; with baggage, check-in is 60 minutes before the flight departs. Passengers without a boarding pass can check in using a kiosk or at the check-in counter 60 minutes before the flight departs.
Carry-on: Limited to one piece, not exceeding 22 lbs. or 45 linear inches (114cm), provided it can be stored under the seat or in the overhead compartment. Passengers are also allowed one personal item, such as a purse, briefcase or laptop bag.
Checked: On domestic economy flights, the baggage allowance is 55lbs. On international flights to and from the United States and Canada, the baggage allowance is 50lbs. On flights to and from Central America, South America (except Brazil), Cuba and Asia, passengers are allowed two checked bags weighing up to 50lbs each. On flights to and from Europe, the baggage allowance is 70lbs and on flights to and from Brazil, passengers are allowed two checked bags weighing up to 70lbs each.
Excess baggage charges vary depending on your destination.
Seat pitch: 31 inches.
You can view all available seats from the Aeromexico website where you can make your selection.
Changes must be made at the reservations center (number above).
The cost of an infant's ticket for flights to and from the United States is $35, while the cost on flights to and from Asia, Europe and South America is 10 percent of the regular ticket price. There is an additional $15 ticketing charge for infants.
Contact the airline for senior discounts.
You may only travel with dogs, cats, and small caged birds which require a special permit from the authorities, vaccinations, and corresponding permits. Pets do not count toward the free baggage allowance and are only accepted in a cage, stowed in the baggage hold. On domestic flights, the cost to fly with your pet is $40 if you use the call center and $45 at the airport. The cost to fly with your pet is $93 if you use the call center and $105 at the airport for flights to and from the United States, Canada, Central America, Venezuela, Peru and Colombia. For flights to and from Argentina, Chile, Brazil, Europe and Asia, the cost of flying with your pet is $198 through the call center and $209 at the airport.
Musical instruments less than 45 inches total area can be brought on board as a carry-on item. A separate seat can be purchased for a large instrument or it can be checked in the aircraft’s baggage compartment.
Depending on the destination and duration of your flight, Aeromexico offers a range of dishes, a large variety of hot and cold beverages, as well as complimentary alcoholic drinks. Special meals can be requested before the flight; these include low-salt, diabetic, infant and Kosher menus. Call the reservations number below at least 24 hours before the scheduled flight departure time. Also depending on the destination and duration of your flight, there is also an array of music, movies, TV shows and video games updated regularly for your enjoyment.
Club Premier is Aeromexico’s Frequent Flyer program, available under three different program options to best suit your travel needs: Classic Club Premier, Gold Club Premier and Platinum Club Premier. There are also corporate and Family Club options. Being a member of the Club Premier program entitles you to exclusive promotions and you can exchange the “Air Kilometers” you accumulate for a reward that works best for you.
Escala and Gran Plan are the in-flight magazines of Aeromexico. A selection of other leading newspapers and magazines are also available for your reading pleasure.
Aeromexico is Mexico's largest airline. From its hubs at Mexico City, Monterrey, Guadalajara, and Hermosillo, the airline offers more than 400 daily flights alone, or 750 together with Aerolitoral, to 64 destinations in Mexico, North America, South America, Asia (Japan and Shanghai) and Europe. Aeromexico prides itself on being the most punctual airline in the world. Online check-in is available within 24 hours and up to 2 hours prior to flight departure.