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Aeromexico

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Aeromexico - flights and passenger information
Aeromexico

Contact details

Telephone:

U.S.: Reservations: 1 (800) 237-6639 Mexico: Reservations: 01 (800) 021 4000

Website:

Aeromexico Check-in

For international flights you must check in three hours prior to scheduled departure. For flights within Mexico, passengers with boarding passes and without baggage may check in 30 minutes before the flight departs; with baggage, check-in is 60 minutes before the flight departs. Passengers without a boarding pass can check in using a kiosk or at the check-in counter 60 minutes before the flight departs (excluding airports in Mexico City, Cancun, Guadalajara, Monterrey and Tijuana, where passengers must arrive 90 minutes before the flight). Aeromexico does not have an online check-in service.

Aeromexico baggage allowance

Carry-on: Limited to one piece, not exceeding 22 lbs. or 45 linear inches (114cm), provided it can be stored under the seat or in the overhead compartment. Carry-on items must remain in the passenger's custody at all times. There are baggage-measuring facilities at check-in desks.

Checked: On domestic economy flights, the baggage allowance is 55lbs. On international flights to/from USA/Central America/Lima, Peru: 50 lbs; Flights to/from Europe, Asia, South America: 70 lbs; Flights to/from Sao Paolo, Brazil: 44 lbs. Linear dimensions (length + width + height) together do not exceed 62 inches (except for flights to Brazil).Strollers are okay if under 44 lbs. at no extra charge.

Aeromexico legroom

Seat pitch: 31 inches.

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Pre-arranged seating

You can view all available seats from the Aeromexico website where you can make your selection.

Passenger change details

Changes must be made at the reservations center (number above).

Child fares

Children under 11 who require a seat are charged 67 percent of an adult fare. The first infant under two seated on the lap of an adult travels free; additional infants are charged 67 percent of an adult fare and are entitled to a seat. Obligatory service for minors between the ages of 5 and 13; service includes reception, attention during flights, monitored custody and monitored delivery of minor customer. Unaccompanied minors under the age of five will not be accepted.

Senior fares

Available to INSEN (senior citizens' registration) card holders in Mexico. Senior citizens age 60 or older pay 90 per cent of standard fares. Contact the airline for discounts in other countries.

Pets

You may only travel with dogs, cats, and small caged birds which require a special permit from the authorities, vaccinations, and corresponding permits. Pets do not count toward the free baggage allowance and are only accepted in a cage, stowed in the baggage hold. Obligatory service for pets between Domestic Flights: $35 USD + taxes; To/From Europe/South America: $100 USD + taxes; To/From U.S.: $75 USD + taxes. Medically-justified service animals fly free of charge.

Carrying musical instruments

Musical instruments less than 45 inches total area can be brought on board as a carry-on item. A separate seat can be purchased for a large instrument or it can be checked in the aircraft’s baggage compartment.

In-flight service

Depending on the destination and duration of your flight, Aeromexico offers a range of dishes, a large variety of hot and cold beverages, as well as complimentary alcoholic drinks. Special meals can be requested before the flight; these include low-salt, diabetic, infant and Kosher menus. Call the reservations number below at least 24 hours before the scheduled flight departure time. Also depending on the destination and duration of your flight, there is also an array of music, movies, TV shows and video games updated regularly for your enjoyment.

Air miles

Club Premier is Aeromexico’s Frequent Flyer program, available under three different program options to best suit your travel needs: Classic Club Premier, Gold Club Premier and Platinum Club Premier. There are also corporate and Family Club options. Being a member of the Club Premier program entitles you to exclusive promotions and you can exchange the “Air Kilometers” you accumulate for a reward that works best for you.

Airline food link

Check out the airline’s menu before you fly so you can decide if you need to bring any extras. See photos of Aeromexico meals and read reviews from fellow flyers at AirlineMeals.net.

In-flight magazine

Escala and Gran Plan are the in-flight magazines of Aeromexico. A selection of other leading newspapers and magazines are also available for your reading pleasure.

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Airline alliances

SkyTeam

Airline overview

Aeromexico is Mexico's largest airline. From its hubs at Mexico City, Monterrey, Guadalajara, and Hermosillo, the airline offers more than 400 daily flights alone, or 750 together with Aerolitoral, to 64 destinations in Mexico, North America, South America, Asia (Japan and Shanghai) and Europe. Aeromexico prides itself on being the most punctual airline in the world.