We had a family emergency and booked a rental to drive out of state. I called Hertz the morning of our pick up date and told them we booked for a noon pick up, but may not be there until around 4:30 or so. The agent said that was fine, my rental could be picked up anytime within the day of my booking. Due to the chaos that typically comes with emergent and last minute plans such as this, we didn’t get to the airport to pick up until 5:20-5:30. The desk was closed and literally no one was there to give us our rental. Due to it being so late in the day, there was literally no one anywhere within a two-hour drive that we could golfing who could help us after that. We ended up with no rental whatsoever and totally screwed.